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Customer service is promised to hit the next level as a new technical pro joins LANtelligence

Posted by Yana Yermilova on Apr 25, 2019

"LANtelligence is a company which has proven to be a thought leader in terms of understanding the changes taking place throughout the industry from technology, sales, and services perspectives. What is particularly exciting is to me is the incredible focus on the customer," says Jerry McCorkle, TAC Manager of LANtelligence, Inc.

San Diego, 22 April 2019: LANtelligence, Inc., a Master Solutions Provider, is proud to announce and welcome Jerry McCorkle, a technical support and customer experience professional, as the Technical Assistance Center Manager. McCorkle’s role will include the activities associated with vendor management and LANtelligence’s outstanding Technical Assistance Center, with a focus on customer satisfaction serving both LANtelligence and its MSP partners. As the new TAC Manager, McCorkle aims to significantly improve customer experience and achieve digital transformation.

McCorkle brings to LANtelligence more than 15 years of exceptional leadership experience in the UC technology space, serving as Director of Technical Services and Client Services at Fortune 500 netsapiens, Digium Inc., and Mitchell International. McCorkle has a proven track record of transforming businesses to drive customer experience, growth, and profitability.

“LANtelligence, Inc., is very excited to have Jerry join our team. Jerry has led numerous technical customer support teams in our market with great results. Jerry brings an enterprising can-do view of how to deliver the best support, and we are excited to continue to push the limits of pro-active support with his leadership,”, stated Martin Tracey, CEO of LANtelligence.

Speaking about his appointment, McCorkle said, “I am delighted to join the LANtelligence team. The company has proven to be a thought leader in terms of understanding the changes taking place throughout the industry from the perspective of technology, sales, and services. What is particularly exciting to me is the incredible focus on the customer.”

For more information about the LANtelligence channel partner program, please visit https://partners.lantelligence.com/

About LANtelligence, Inc.

Founded in 1998 as VoIP Solutions Reseller, LANtelligence, Inc. is headquartered in Encinitas, California with an additional office in Toronto, Canada. In July 2017, LANtelligence launched its new Channel Program as a Master Solutions Provider, which combines the buying power of Master Agent along with technical and support expertise of an established Value-Added Reseller (VAR).

Topics: Channel trends, MSP