UCaaS For The Manufacturing Industry

Posted by Chris Poupart on May 1, 2019

Manufacturing in Transition: How UCaaS Leaders RingCentral and 8x8 Are Taking On the Challenges of ‘Industry 4.0’

North American manufacturers face many challenges. According to Deloitte, the skills gap resulting from an aging workforce and a shortage of skilled labor may leave an estimated 2.4 million U.S. manufacturing jobs unfilled between 2018 and 2028, with a potential economic impact of $2.5 trillion.

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Tags: UCaaS, verticals

Customer service goes to the next level as a new technical pro joins LANtelligence

Posted by lantelligence on Apr 22, 2019

San Diego, 22 April 2019: LANtelligence, Inc., a Unified Communications and Cloud Contact Center Solutions provider, is proud to announce and welcome Jerry McCorkle, a technical support and customer experience professional, as the Technical Assistance Center Manager. McCorkle’s role will include the activities associated with vendor management and LANtelligence’s outstanding Technical Assistance Center with a focus on customer satisfaction. As the new TAC Manager, McCorkle aims to significantly improve customer experience and achieve digital transformation.

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Tags: UCaaS, verticals

UCaaS for the Healthcare Industry

Posted by Chris Poupart on Mar 26, 2019

UCaaS leaders 8x8 and RingCentral address common technology themes in disparate U.S. and Canada Healthcare markets

The difference between the U.S. and Canadian healthcare systems seldom fails to provoke a lively discussion. 

In Canada, federal legislation mandates that every resident is entitled to basic healthcare, and the public sector finances about 91% of hospital expenditures and 99% of total physician services. In contrast, almost 28 million Americans do not have health insurance. And healthcare is more expensive in the U.S. — $11,916 per capita (16.9% of GDP) versus $5,782 in Canada (10.4% of GDP).

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Tags: UCaaS, verticals

UCaaS for the Financial Industry

Posted by Chris Poupart on Feb 7, 2019

Can Technology Leaders RingCentral, 8x8, and Mitel Meet The Challenge?

RingCentral, Mitel, and 8x8 are all heavyweight providers of UCaaS and contact center solutions. RingCentral made early 2019 headlines with its acquisition of contact center provider Connect First. Mitel is also on a roll, recently announcing 23% year-over-year growth in recurring clouds seats. And 8x8 just received the coveted TechTarget award for Cloud Communications solutions. But can these three technology leaders meet the many business challenges facing companies in the Financial Services industry?

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Tags: UCaaS, verticals

Best UCaaS Solutions For Retail

Posted by Chris Poupart on Jan 8, 2019

How do UCaaS Providers RingCentral, 8x8, and Jive stack up for retail customers?

RingCentral and 8X8 are both designated as ‘Leaders’ in the Gartner Group’s 2018 Magic Quadrant for Unified Communications as a Service (UCaaS), and both offer cost-effective voice solutions and proven collaboration solutions. Their competitor Jive is getting a lot of attention since its acquisition by LogMeIn in 2018. So how to retail organizations juggling cost-containment, building omnichannel capabilities, and transforming the customer experience choose a UCaaS solution?

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Tags: UCaaS, verticals