In part seven of this eight-part series, we debunk common Myth #7 "Large Enterprise customers are more important for the UCaaS Provider than Master Solutions Provider."
In part six of this eight-part series, we debunk common Myth #6 "Customers benefit from having a direct relationship with the UCaaS Provider."
In part five of this eight-part series, we debunk common Myth #5 "The UCaaS Provider first-hand support is better than the Master Solution Providers' supports"
In part four of this eight-part series, we debunk common Myth #4 "The UCaaS Provider knows competitive products and will objectively note if their own product is not the best fit for the customer."
In part three of this eight-part series, we debunk Myth #3 "A UCaaS Provider is knowledgeable about outside products and apps compatible with their product."
In part two of this eight-part series, we debunk Myth #2 "A UCaaS Provider has more experience with their product than their partners."
In this eight-part series, we reveal the eight common myths about buying UCaaS directly from a UCaaS provider.
Municipalities and Local Governments Look to Jive and 8x8 For Voice and Contact Center Evolution
Legacy telephony and contact center solutions municipalities and local governments use today have minimal analytics capabilities, making it impossible to effectively monitor contact center performance and collect and action citizen feedback.
Neither can these legacy systems accommodate the needs of the modern, mobile workforce. Many municipal employees work remotely, and many would prefer to use their personal or mobile devices for work purposes.
Local Governments Migrating To The Cloud To Meet The Needs Of Their Citizen Customers
The United States is experiencing unprecedented urbanization. According to the University of Michigan, about 82% of the U.S. population lives in urban areas, up from 64% in 1950. By 2050, that number is expected to surpass 90%. At the same time, the population is getting older. By 2035, the U.S. Census Bureau projects that 1 in 5 U.S. residents will be over 65, outnumbering those younger than 18 for the first time in history.