Expert ShoreTel Premise Support is Still a Thing!

Posted by lantelligence on Jul 24, 2018

Digital transformation doesn't happen overnight

When Mitel acquired ShoreTel in 2017, they inherited not only a great premise solution but also a market-leading true multi-instance cloud solution. These solutions also shared a software platform, which made them unique in the market as they were the only solutions to allow customers to run a hybrid cloud solution with the same user experience. Additionally, Mitel had to take on board over 35,000 ShoreTel Premise customers and over 600 ShoreTel partners who provide technical support for those customers.

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Tags: UCaaS, Mitel

Mitel Connect Client User Interface Overview 

Posted by Henry Roberts on Mar 20, 2018

Check out our Mitel (former ShoreTel) Connect Client user interface overview. New look and feel. Improved user experience.

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Tags: Mitel

Technical Assistance Center Experience

Posted by Rob Wells on Feb 20, 2018

What to expect from a Support Partner Technical Assistance Center (TAC)?

Being an official Support Partner for Mitel and other UCaaS vendors means being on the front line for the customers when they need technical assistance or help with their telephony system. Providing an exceptional Technical Assistance Center (TAC) experience takes more than just making your engineer resources available for a customer reach. We asked our TAC Manager Rob Wells to explain his vision on leading a Technical Assistance Center and providing the best customer experience along with top-notch technical expertise. 

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Tags: UCaaS, Customer Experience, Mitel

Emergency Support Scenario

Posted by John Teeling on Dec 21, 2017

Mitel (ShoreTel) Phone System Redundancy During SoCal Wildfire Season

Emergency scenarios are one of those things that you plan for and never hope that you must execute against. It is why we build our solutions the way that we do and stay engaged with customers to understand their business and priorities.

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Tags: Business Continuity, Mitel

Five Ways We Can Help You Boost Your Cloud Solution

Posted by Ken Zrobok on Mar 28, 2017

Cloud implementation process is more than Plug-&-Play

Despite the advertised simplicity of cloud voice, the technology does not come already integrated with your applications and configured to support your Contact Center requirements. It’s the behind-the-scenes evaluation of your system configuration and setup that makes cloud work the way it’s been proposed to work.

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Tags: UCaaS, CCaaS, Mitel

What is this new version of ShoreTel I heard about?  Is it right for me?

Posted by Henry Roberts on Feb 8, 2017

ShoreTel Connect

ShoreTel has released a new version of their software.  Instead of following the past naming sequence and calling it ShoreTel 15 they have named it ShoreTel Connect.  With Connect the ShoreTel cloud offering and the premise offering have a single code base.  This makes it possible to go from cloud to premise or even a hybrid configuration where some phones connect to the cloud while others are onsite while maintaining 4 digit extension dialing.

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Tags: UCaaS, Mitel

Don't Settle for Mediocre Partner Support

Posted by Ken Zrobok on Nov 8, 2016

There is a better alternative for your Mitel (ShoreTel) Support

  •  A support organization with 16 years of ShoreTel experience providing a pro-active support
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Tags: Mitel

ShoreTel Virtualization and Release 14.2

Posted by Ken Zrobok on Jun 23, 2014

With the release of ShoreTel 14.2, ShoreTel can now be virtualized.  For a few releases now, since 11.x, ShoreTel servers were able to run and be supported on VMware ESX hosts.  Then shortly after the ECC was able to be virtualized as well.  Now all servers (HQ, DVS, ECC and Redundant ECC) are virtualized, what is left?  ShoreTel's release 14.2 answers that question.

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Tags: UCaaS, Mitel

ShoreTel Mobility General Availability (GA3)

Posted by lantelligence on Jan 14, 2013

This bulletin is to inform ShoreTel field sales and partners that the ShoreTel Mobility software release is Generally Available as of January 7, 2013.

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Tags: Mitel

Persistent Call Recording with ShoreTel Call Recorder 3.0.0

Posted by lantelligence on Dec 15, 2012

Authored by: ShoreTel Advanced Applications

ShoreTel Advanced Applications is pleased to announce ShoreTel Call Recorder version 3.0.0 which offers new capabilities and enhancements, while continuing to support popular features.

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Tags: Mitel