8x8 Voice for Microsoft Teams

Posted by lantelligence on Jul 10, 2020

A look at the most reliable enterprise telephony platform in the industry offered by 8x8.  

Read More

Tags: Video, Mitel, How-to

Licensing Voice in Microsoft Teams (Part 2 of 3)

Posted by lantelligence on Jul 7, 2020

In part two of this three-part series, we review the pricing of adding voice to Microsoft Teams. 

Read More

Tags: Video, Mitel, How-to

What Options are Available for Voice in Microsoft Teams? Part 1 of 3

Posted by lantelligence on Jun 21, 2020

Part one of a three-part series on What Options are Available for Adding Voice to Microsoft Teams. 

Read More

Tags: Video, Mitel, How-to

Expert ShoreTel Premise Support is Still a Thing!

Posted by lantelligence on Jul 24, 2018

Digital transformation doesn't happen overnight

When Mitel acquired ShoreTel in 2017, they inherited not only a great premise solution but also a market-leading true multi-instance cloud solution. These solutions also shared a software platform, which made them unique in the market as they were the only solutions to allow customers to run a hybrid cloud solution with the same user experience. Additionally, Mitel had to take on board over 35,000 ShoreTel Premise customers and over 600 ShoreTel partners who provide technical support for those customers.

Read More

Tags: UCaaS, Mitel

Mitel Connect Client User Interface Overview 

Posted by Henry Roberts on Mar 20, 2018

Check out our Mitel (former ShoreTel) Connect Client user interface overview. New look and feel. Improved user experience.

Read More

Tags: Mitel

Technical Assistance Center Experience

Posted by Rob Wells on Feb 20, 2018

What to expect from a Support Partner Technical Assistance Center (TAC)?

Being an official Support Partner for Mitel and other UCaaS vendors means being on the front line for the customers when they need technical assistance or help with their telephony system. Providing an exceptional Technical Assistance Center (TAC) experience takes more than just making your engineer resources available for a customer reach. We asked our TAC Manager Rob Wells to explain his vision on leading a Technical Assistance Center and providing the best customer experience along with top-notch technical expertise. 

Read More

Tags: UCaaS, Customer Experience, Mitel

Emergency Support Scenario

Posted by John Teeling on Dec 21, 2017

Mitel (ShoreTel) Phone System Redundancy During SoCal Wildfire Season

Emergency scenarios are one of those things that you plan for and never hope that you must execute against. It is why we build our solutions the way that we do and stay engaged with customers to understand their business and priorities.

Read More

Tags: Business Continuity, Mitel

Five Ways We Can Help You Boost Your Cloud Solution

Posted by Ken Zrobok on Mar 28, 2017

Cloud implementation process is more than Plug-&-Play

Despite the advertised simplicity of cloud voice, the technology does not come already integrated with your applications and configured to support your Contact Center requirements. It’s the behind-the-scenes evaluation of your system configuration and setup that makes cloud work the way it’s been proposed to work.

Read More

Tags: UCaaS, CCaaS, Mitel

What is this new version of ShoreTel I heard about?  Is it right for me?

Posted by Henry Roberts on Feb 8, 2017

ShoreTel Connect

ShoreTel has released a new version of their software.  Instead of following the past naming sequence and calling it ShoreTel 15 they have named it ShoreTel Connect.  With Connect the ShoreTel cloud offering and the premise offering have a single code base.  This makes it possible to go from cloud to premise or even a hybrid configuration where some phones connect to the cloud while others are onsite while maintaining 4 digit extension dialing.

Read More

Tags: UCaaS, Mitel

Don't Settle for Mediocre Partner Support

Posted by Ken Zrobok on Nov 8, 2016

There is a better alternative for your Mitel (ShoreTel) Support

  •  A support organization with 16 years of ShoreTel experience providing a pro-active support
Read More

Tags: Mitel