Digital transformation doesn't happen overnight
When Mitel acquired ShoreTel in 2017, they inherited not only a great premise solution but also a market-leading true multi-instance cloud solution. These solutions also shared a software platform, which made them unique in the market as they were the only solutions to allow customers to run a hybrid cloud solution with the same user experience. Additionally, Mitel had to take on board over 35,000 ShoreTel Premise customers and over 600 ShoreTel partners who provide technical support for those customers.
Check out our Mitel (former ShoreTel) Connect Client user interface overview. New look and feel. Improved user experience.
What to expect from a Support Partner Technical Assistance Center (TAC)?
Being an official Support Partner for Mitel and other UCaaS vendors means being on the front line for the customers when they need technical assistance or help with their telephony system. Providing an exceptional Technical Assistance Center (TAC) experience takes more than just making your engineer resources available for a customer reach. We asked our TAC Manager Rob Wells to explain his vision on leading a Technical Assistance Center and providing the best customer experience along with top-notch technical expertise.
Mitel (ShoreTel) Phone System Redundancy During SoCal Wildfire Season
Emergency scenarios are one of those things that you plan for and never hope that you must execute against. It is why we build our solutions the way that we do and stay engaged with customers to understand their business and priorities.
Cloud implementation process is more than Plug-&-Play
Despite the advertised simplicity of cloud voice, the technology does not come already integrated with your applications and configured to support your Contact Center requirements. It’s the behind-the-scenes evaluation of your system configuration and setup that makes cloud work the way it’s been proposed to work.
ShoreTel has released a new version of their software. Instead of following the past naming sequence and calling it ShoreTel 15 they have named it ShoreTel Connect. With Connect the ShoreTel cloud offering and the premise offering have a single code base. This makes it possible to go from cloud to premise or even a hybrid configuration where some phones connect to the cloud while others are onsite while maintaining 4 digit extension dialing.