The World Has Changed! So Should the Way You Choose New Technologies - Part III

Posted by Martin Tracey on Jun 18, 2020

In part three of this three-part series, Martin Tracey discusses how using a master solutions partner should be leveraged when taking on new technology. See why a master solutions partner creates the perfect bridge between the customer and the provider now. 

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Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies - Part II

Posted by Martin Tracey on Jun 10, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

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Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies - Part I

Posted by Martin Tracey on Jun 2, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

Read More

Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies

Posted by Martin Tracey on Jun 2, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

Read More

Tags: UCaaS, Customer Experience, verticals

UCaaS Project Step By Step Part 9 - Support and Innovation

Posted by John Teeling on Oct 11, 2018

Step 9 - Support & Innovation

This blog series has just about run its natural course. I have talked about my experiences and thoughts regarding best practices for the UCaaS or CCaaS Projects that many organizations undertake or are thinking about undertaking in the future as they update their business-critical systems and infrastructure.  

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Tags: UCaaS, Customer Experience, CCaaS

UCaaS Project Step By Step Part 8 - Hand-off to Support

Posted by John Teeling on Sep 18, 2018

Step 8 - Hand-off to Support

My blog series has now led us to this point: our project has gone live and is performing as expected. At this point, someone usually raises the question of transitioning the project to support. 

Find all 9 steps of UCaaS project HERE

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Tags: UCaaS, Customer Experience, CCaaS

UCaaS Project Step By Step Part 7 - Installment

Posted by John Teeling on Aug 23, 2018

Step 7 - Installment

In my previous blog posts about UCaaS project topics, we covered all the required steps to plan, provision, deliver, test and train. This installment will cover the all-important go-live step. This is when we prove that all the work has been done correctly as we take the solution live in the production environment. In theory, this should be a routine event with no drama or unexpected outcomes. We say that because of the preparation and testing that gave you the confidence to go-live in the first place.

Find all 9 steps of UCaaS project HERE

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Tags: UCaaS, Customer Experience, CCaaS

UCaaS Project Step By Step Part 6 - Training

Posted by John Teeling on Jul 12, 2018

Step 6 - Training

We can probably all look back on a project we were involved in either as a customer or a provider that was well defined, built exactly to the requirements, thoroughly tested, and still had a rocky go-live period. What went wrong? The most likely suspect is a poorly thought out or executed training plan.

Find all 9 steps of UCaaS project HERE

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Tags: UCaaS, Customer Experience, CCaaS

UCaaS Project Step By Step Part 5 - Testing

Posted by John Teeling on Jun 6, 2018

Step 5 - Testing

In our blog series, there has been a lot of emphasis on attention to detail and setting up a project that is steeped in “tried and true” project management fundamentals. We are now at the point where we have worked with the customer to ensure that we captured their requirements to the best of our ability. We’ve designed and developed a solution with the customer’s approval. Finally, we’ve had our implementation team provision and deliver that design to specifications. Now comes the final piece – testing – to ensure that what we provisioned and delivered functions to the manufacturer’s specifications.

Find all 9 steps of UCaaS project HERE

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Tags: UCaaS, Customer Experience, CCaaS

UCaaS Project Step By Step Part 4 - Provisioning & Delivery

Posted by John Teeling on May 15, 2018

Step 4 - Provisioning & Delivery

Up to this point in our blog series, we have primarily been talking about the initial steps for getting a project off to a successful start from an administrative and design perspective. With this segment, we cover assembling the items needed to build and deploy a UCaaS Project to the customer’s specifications.   

Find all 9 steps of UCaaS project HERE

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Tags: UCaaS, Customer Experience, CCaaS