UCaaS Project Step By Step Part 6 - Training

Posted by John Teeling on Jul 12, 2018

Step 6 - Training

We can probably all look back on a project we were involved in either as a customer or a provider that was well defined, built exactly to the requirements, thoroughly tested, and still had a rocky go-live period. What went wrong? The most likely suspect is a poorly thought out or executed training plan.

Read Part 1, Part 2, Part 3, Part 4 and Part 5

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Tags: UCaaS, Customer Experience, CCaaS

UCaaS Project Step By Step Part 5 - Testing

Posted by John Teeling on Jun 6, 2018

Step 5 - Testing

In our blog series, there has been a lot of emphasis on attention to detail and setting up a project that is steeped in “tried and true” project management fundamentals. We are now at the point where we have worked with the customer to ensure that we captured their requirements to the best of our ability. We’ve designed and developed a solution with the customer’s approval. Finally, we’ve had our implementation team provision and deliver that design to specifications. Now comes the final piece – testing – to ensure that what we provisioned and delivered functions to the manufacturer’s specifications.

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Tags: UCaaS, Customer Experience, CCaaS

UCaaS Project Step By Step Part 4 - Provisioning & Delivery

Posted by John Teeling on May 15, 2018

Step 4 - Provisioning & Delivery

Up to this point in our blog series, we have primarily been talking about the initial steps for getting a project off to a successful start from an administrative and design perspective. With this segment, we cover assembling the items needed to build and deploy a UCaaS Project to the customer’s specifications.   

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Tags: UCaaS, Customer Experience, CCaaS

UCaaS Project Step By Step Part 3 - Solution Design

Posted by John Teeling on Apr 13, 2018

Step 3 - The Solution Design

In our blog series, we pretty much have the prerequisites out of the way, and it is time to start executing for the customer.  When it comes to a design, that means taking the project requirements as defined by the customer, performing data collection (using templates) and creating a design document with the results of that data collection.  

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Tags: UCaaS, Customer Experience, CCaaS

Five Ways We Can Help You Boost Your Cloud Solution

Posted by Ken Zrobok on Mar 28, 2017

Cloud implementation process is more than Plug-&-Play

Despite the advertised simplicity of cloud voice, the technology does not come already integrated with your applications and configured to support your Contact Center requirements. It’s the behind-the-scenes evaluation of your system configuration and setup that makes cloud work the way it’s been proposed to work.

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Tags: UCaaS, CCaaS, Mitel