Check out our Mitel (former ShoreTel) Connect Client user interface overview. New look and feel. Improved user experience.
Step 2 - The Kick-off Call
In the first topic of the series, I talked about the critical role that project management plays in the success (and sometimes failure) of a project. In this edition, I am going to talk about the Kick-off Call and what it takes to get a UCaaS project off to a good start, thus setting the tone for the rest of the project. I know some of this is fairly basic, however, teams effectively execute when the basics are done well.
Find all 9 steps of UCaaS project HERE
Let Velocloud Be Your Next Branch Routing Device
With the general acceptance of SD-WAN it is becoming clear that there is a movement afoot that allows you to replace your traditional Branch Routing device with a VeloCloud SD-WAN solution.
Cyber DNA by Vigilant Technology
Operational need + Control (FW, AV Compliance) + Visibility
Today’s world doesn’t raise a question of the Cyber Security necessity. Being reckless about your data protection either on a personal or business level is not an option anymore. Luckily, there’s plenty of offerings on the market for any budget and any level of protection.
Step 1 - Project Management
This 9-part blog series explores 9 different phases of the UCaaS project, ranging from best practices for the kick-off call through the provisioning and delivery phases of a project and to the point where you will take the project live and ultimately transition to support.
Find all 9 steps of UCaaS project HERE
What to expect from a Support Partner Technical Assistance Center (TAC)?
Being an official Support Partner for Mitel and other UCaaS vendors means being on the front line for the customers when they need technical assistance or help with their telephony system. Providing an exceptional Technical Assistance Center (TAC) experience takes more than just making your engineer resources available for a customer reach. We asked our TAC Manager Rob Wells to explain his vision on leading a Technical Assistance Center and providing the best customer experience along with top-notch technical expertise.
Myths about manufacturers' customer relationships
Last week, we shared and demystified several myths about the customer experience you may expect from direct relationships with the solution manufacturer or direct provider. We touched on several points that explain why manufacturers prefer to delegate solution sales, deployment and support services to their expert partners to ensure the best customer experience with their products. Today, we want to share four more myths about direct customer-manufacturer relationships.
Myths about manufacturers' solution expertise
For as long as products and solutions have been sold, the customers have believed that working directly with the manufacturer or direct provider will guarantee the access to better expertise, faster resolution and more accountability. Although this may hold true in some instances, in most channels of distribution it does not. In the software and other tech industries, the requirement to operate within a larger solution or system takes away from the the sales and support experience that direct provider is offering to the customers. When it comes to providing the best solution experience from beginning to end, the biggest and best manufacturers and direct providers on the planet rely on a channel of expert partners.
Enterprise Support vs Good Partner Support
For post-implementation and ongoing support of the UCaaS or CCaaS, a customer organization is usually presented with two choices which are Enterprise (Vendor) or Partner Support. While there are many examples of Enterprise Support providing customers quality support and good customer experiences, my main premise for this blog is to highlight the advantages of Partner Support.
SD-WAN as a branch router
Branch routers are expensive devices that can require very complicated command line configurations and manufacturer support for anything beyond the simplest deployments. When aging network infrastructure requires a branch router replacement, it can be a very long and complicated process. But there is a very easy way to configure your branch routing with an SD-WAN solution. Here's how.