Rob Wells

Rob Wells
As the TAC Manager for LANtelligence, Rob oversees te Technical Assistance Center and ensures our team of engineers are executing on behalf of our customers at the highest level. He provides key oversight and direct vendor partnerships to drive and resolve the most challenging of escalated issues. Rob's 10+ years of developing and managing high-performing teams across Technical, Retehtion and Sales landscapes uniquely positions him to understand and prioritize the voice of teh customer throughout the TAC experience. Prior to LANtelligence, Rob worked within the IT field supporting a large call center including remote users and across multiple VoIP solutions. He has held multiple management roles within MSOs Cox Communications and Time Warner Cable. In addition, he has a passion for business analytics and had also assisted Cox Communications corporate analytics team. Rob holds a B.S. degree in Business/Marketing.
Find me on:

Recent Posts

Technical Assistance Center Experience

Posted by Rob Wells on Feb 20, 2018

What to expect from a Support Partner Technical Assistance Center (TAC)?

Being an official Support Partner for Mitel and other UCaaS vendors means being on the front line for the customers when they need technical assistance or help with their telephony system. Providing an exceptional Technical Assistance Center (TAC) experience takes more than just making your engineer resources available for a customer reach. We asked our TAC Manager Rob Wells to explain his vision on leading a Technical Assistance Center and providing the best customer experience along with top-notch technical expertise. 

Read More

Tags: UCaaS, Customer Experience, Mitel

Mitel (ShoreTel) Complete Backup & Restore

Posted by Rob Wells on Sep 25, 2017

Routine Backups Are Critical

Taking routine backups of the Mitel (ShoreTel) configuration, voicemail greetings and messages are critical in the ability to restore the system after server failure. When speaking about server hardware, it is not if the hardware will fail but when it will fail.

Read More

Tags: UCaaS