San Diego, 22 April 2019: LANtelligence, Inc., a Unified Communications and Cloud Contact Center Solutions provider, is proud to announce and welcome Jerry McCorkle, a technical support and customer experience professional, as the Technical Assistance Center Manager. McCorkle’s role will include the activities associated with vendor management and LANtelligence’s outstanding Technical Assistance Center with a focus on customer satisfaction. As the new TAC Manager, McCorkle aims to significantly improve customer experience and achieve digital transformation.
Digital transformation doesn't happen overnight
When Mitel acquired ShoreTel in 2017, they inherited not only a great premise solution but also a market-leading true multi-instance cloud solution. These solutions also shared a software platform, which made them unique in the market as they were the only solutions to allow customers to run a hybrid cloud solution with the same user experience. Additionally, Mitel had to take on board over 35,000 ShoreTel Premise customers and over 600 ShoreTel partners who provide technical support for those customers.
Healthcare Struggles To Protect Health Data
5,579,438 patient records were breached in 2017, according to new data released on 23 of January 2018 in the Protenus Breach Barometer Report. Insider threats can remain undiscoverable for long periods of time. The Report states that "on average, it took 308 days for an organization to discover it had suffered a breach in 2017."
Attack Attempt To A Large Dealership
“When someone uses third party software or devices like POS Systems, medical devices etc., they are at the mercy of the levels of security the vendors have built into them. Vigilant CyberDNA can give you visibility into remote devices without needing to have any agents installed on them."
“That was a lifesaver, getting our computer system and payroll off site”
The phone at Jim McIngvale’s desk rang about 8:30 Thursday night with a frantic call from a manager telling him the warehouse behind Gallery Furniture’s I-45 store was ablaze.
Tags: Business Continuity
ShoreTel is proud to announce that the ShoreTel Mobility 6.0 software release is Generally Available (GA) as of January 31, 2013.
This bulletin is to inform ShoreTel field sales and partners that the ShoreTel Mobility 220.127.116.11 software release is Generally Available as of January 7, 2013.
Authored by: ShoreTel Advanced Applications
ShoreTel Advanced Applications is pleased to announce ShoreTel Call Recorder version 3.0.0 which offers new capabilities and enhancements, while continuing to support popular features.
Welcome to the LANtelligence blog. As a company that has spent over a decade on deploying Unified Communication solutions, we are going to use this forum to share our technical expertise and tip, tricks and best practices when deploying UC solutions.