UCAAS Blog

Despite the advertised simplicity of cloud voice, the technology does not come already integrated with your applications and configured to support your Contact Center requirements. It’s the behind-the-scenes evaluation of your system configuration and setup that makes cloud work the way it’s been proposed to work.

Similar to the early days of the first VoIP solutions deployments in the late 90’s, there have been public failures of high profile or large Cloud voice deployments.

Although in many ways the deployment of a Cloud solution is less complex than that of a classic premise based voice solution, there are still many requirements to preparing your organization to provide a successful Cloud solution. 

There are many reasons organizations are turning to cloud technology. It’s flexible, scalable, offers cost savings and has the mobile features to meet your business and employee demands. But what about your phone system?

Cloud voice solutions have been around in one form or another since the 1990's (a.k.a. Centrex). The latest generation of Cloud Voice Solutions began to evolve approximately a decade ago.  With more effective and less expensive network availability, the options for these cloud solutions has grown rapidly.

In an era of data utilization for strategy and planning, the right telephony solution is a key component that can tie together all the data that is entering and leaving your organization.

Here’s the good news. Technology now enables your workforce to be available anytime, anywhere and on nearly any device, which requires a business phone system with flexibility, mobility and scalability.

Cloud solutions have been the hot topic amongst most businesses for many years now. While initially viewed with some skepticism, this new business asset has revolutionized much of the way we handle communication, data, and scalability. But when it gets right down to it — what is the Cloud? What can you actually expect to get out of it?

The right Cloud solution will have a major impact on the performance of your organization and your ability to communicate, understand interactions and track the details of these interactions.