John Teeling

John Teeling
Director of Implementation and Support Services at LANtelligence, inc. John joined LANtelligence Inc. in 2014 as the Director of Implementation and Support Services. He views his role as an accountable leader in the organization who ensures that the teams pro-actively meet customer needs and provide the best possible customer service and support. Prior to LANtelligence, John has held executive and customer facing leadership roles in the IT and Data Center sectors. He also has considerable experience in organizations that serve internal customer BU’s. John enjoys spending time with his teenage sons Daniel and Matthew at sporting and music events. He also enjoys travelling when he can with his wife Chrissie as time and opportunities allow.
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Recent Posts

The Value Of Good Partner Support

Posted by John Teeling on Jan 29, 2018

Enterprise Support vs Good Partner Support

For post-implementation and ongoing support of the UCaaS or CCaaS, a customer organization is usually presented with two choices which are Enterprise (Vendor) or Partner Support. While there are many examples of Enterprise Support providing customers quality support and good customer experiences, my main premise for this blog is to highlight the advantages of Partner Support. 

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Emergency Support Scenario

Posted by John Teeling on Dec 21, 2017

Mitel (ShoreTel) Phone System Redundancy During SoCal Wildfire Season

Emergency scenarios are one of those things that you plan for and never hope that you must execute against. It is why we build our solutions the way that we do and stay engaged with customers to understand their business and priorities.

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Tags: Business Continuity, Mitel

UCaaS Deployment Best Practices

Posted by John Teeling on Jul 24, 2017

Where do UCaaS deployments run into trouble?

With all the movement and migration to UCaaS that is occurring from the Telephony premise-based world, I am sure that most of us have seen for ourselves or heard about some of the issues that are common with UCaaS Deployments. I am going to talk about these issues as well as give some suggestions on how not to fall into the same situations.

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Tags: UCaaS