Henry Roberts

Henry Roberts
Professional Services & Implementation ShoreTel Certified Implementation Specialist – UC ShoreTel Certified Support Engineer – UC Interactive Intelligence – Pure Cloud Professional – Ask me how Interactive Intelligence can bring the next level of intelligence to your call center
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Recent Posts

Cloud Phones for Non-Permanent Location

Posted by Henry Roberts on Jun 6, 2017

Case Study

Some industries and situations are at times required to setup temporary locations (1-3 years) for staff or contractors or other unique requirements. Recently we had the need to complete this type of project for one of our long-term customers. Here’s the solution we recommended to ensure they would get the maximum value and productivity out of their phone system.

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Tags: UCaaS

"Cryptolocker blocked my pbx"

Posted by Henry Roberts on Apr 3, 2017

There's never too much of data security 

We’re constantly talking about the importance of data protection. We are taking attempts on educating our customers on the personal level as well as spreading the word through our blog and social media. And though we’re happy with the results of our efforts, still we have seen a couple of incidents of Cryptolocker come into our Technical Assistance Center this year.

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Tags: Business Continuity

Case study: First day benefits of using SD-WAN

Posted by Henry Roberts on Mar 13, 2017

When something you implement shows an immediate result

A valued customer of ours has been experiencing poor network performance causing issues, like: 

  • Unusually slow Internet
  • Emails not being sent or received
  • Poor call quality with Cloud service
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Tags: SD-WAN

What is this new version of ShoreTel I heard about?  Is it right for me?

Posted by Henry Roberts on Feb 8, 2017

ShoreTel Connect

ShoreTel has released a new version of their software.  Instead of following the past naming sequence and calling it ShoreTel 15 they have named it ShoreTel Connect.  With Connect the ShoreTel cloud offering and the premise offering have a single code base.  This makes it possible to go from cloud to premise or even a hybrid configuration where some phones connect to the cloud while others are onsite while maintaining 4 digit extension dialing.

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Tags: UCaaS, Mitel