Henry Roberts

Henry Roberts
Professional Services & Implementation ShoreTel Certified Implementation Specialist – UC ShoreTel Certified Support Engineer – UC Interactive Intelligence – Pure Cloud Professional – Ask me how Interactive Intelligence can bring the next level of intelligence to your call center
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Recent Posts

Mitel Connect Client User Interface Overview 

Posted by Henry Roberts on Mar 20, 2018

Check out our Mitel (former ShoreTel) Connect Client user interface overview. New look and feel. Improved user experience.

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Tags: Mitel

Vigilant Cyber Security

Posted by Henry Roberts on Mar 6, 2018

Cyber DNA by Vigilant Technology

Operational need + Control (FW, AV Compliance) + Visibility

Today’s world doesn’t raise a question of the Cyber Security necessity. Being reckless about your data protection either on a personal or business level is not an option anymore. Luckily, there’s plenty of offerings on the market for any budget and any level of protection.

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Tags: Vigilant, Cyber Security

Branch Router Configuration

Posted by Henry Roberts on Jan 16, 2018

SD-WAN as a branch router

Branch routers are expensive devices that can require very complicated command line configurations and manufacturer support for anything beyond the simplest deployments. When aging network infrastructure requires a branch router replacement, it can be a very long and complicated process. But there is a very easy way to configure your branch routing with an SD-WAN solution. Here's how.

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Tags: SD-WAN

SD-WAN For Ware Malcomb

Posted by Henry Roberts on Jan 5, 2018

Improving routing and QoS for 19 connected locations 

Established in 1972,  Ware Malcomb is an international design firm providing planning, architecture, interior design, branding and civil engineering services to commercial real estate and corporate clients. Collaborating as one team and applying an integrated approach to their projects, Ware Malcomb provides effective communication to be able to increase accuracy, quality and efficiency for their clients.

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Tags: SD-WAN, VeloCloud

All Steps Of Cloud Deployment

Posted by Henry Roberts on Oct 9, 2017

How An Experienced Partner Will Treat Your Network Prior To Cloud Telephony System Deployment

When we are planning a cloud deployment with our customers we treat the network as the phone system. We start with cloud readiness testing tools and then move to discovery, planning, proper hardware, VLANS, QoS and SD-WAN.

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Tags: UCaaS

Get More With Connect Cloud

Posted by Henry Roberts on Oct 2, 2017

When you migrate to Connect CLOUD, you get it all in one package!

After the end of life (EoL) announcement for the obsolete 14.2 hardware in January 2017 and the Mitel acquisition of ShoreTel in September 2017, we are having a lot of conversations with our customers regarding the option between upgrading to Connect ONSITE and migrating to Connect CLOUD.

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Tags: UCaaS

Network optimization made easy

Posted by Henry Roberts on Sep 13, 2017

Ensure the quality of a real-time traffic using SD-WAN

Ensuring proper performance for voice, video and other critical real-time applications requires a significant amount of time, labor and expertise. It is a complex process that usually includes configuring a private circuit (MPLS), Quality of Service (QoS) and monitoring tools for all applications in every business location.

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Tags: SD-WAN

Do I Need A Desk Phone With UCaaS?

Posted by Henry Roberts on Aug 22, 2017

Is A Deskphone Necessary Hardware When The Entire Telephony System Is Migrating To The Cloud?

One of the benefits of cloud unified communications is the elimination of hardware and the associated costs. That means no server, no switches and often no PBX. Several years ago, it would have been hard to imagine a classic office environment without desk phones. But, today, when remote teams are more common than ever, the concept of the work environment has changed tremendously. Mobile and remote workforces need an adaptive solution that integrates with their work style and locations.

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Tags: UCaaS

Session Border Controller in Mitel

Posted by Henry Roberts on Jul 20, 2017

Why a Session Border Controller Is So Important for SIP Trunking With Mitel (ShoreTel)... 

The Session Border Controller (SBC) is an important part of the VOIP implementation and is a must have for Mitel (ShoreTel) solutions. It enhances the connectivity and works as a security device. We have seen many examples with systems that didn’t use an SBC where PBXs have been compromised and used for illegal/unauthorized long-distance calls because of their exposure to the public internet or when features wouldn’t work as expected because of a specific carrier’s SIP configuration. Below we explain how an SBC device solves these issues.

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Tags: UCaaS

Is Your Network Ready for a UCaaS Solution?

Posted by Henry Roberts on Jun 30, 2017

How to Prepare Your Network for a New VOIP System

When implementing a VOIP phone system you must take the network into account to ensure a successful implementation. Phone calls will be riding over your network infrastructure and that makes your network now part of your phone system.

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Tags: UCaaS