Myth #5: Debunking the 8 Myths About Buying Direct from a UCaaS Provider

Posted by lantelligence on Aug 11, 2020

In part five of this eight-part series, we debunk common Myth #5 "The UCaaS Provider first-hand support is better than the Master Solution Providers' supports"

Selecting new UCaaS solution is not a simple nor an easy decision.

The process requires evaluating all the options on the market, going through a validation process, creating a shortlist of several providers and then making the correct decision for your company. Would it not be simpler if you could have someone else, like an expert do your homework for you and then present the best options for your company?

A Master Solutions Provider works on your behalf to find that perfect solution. They can save you time and resources by removing the researching and evaluating time out of the equation. A Master Solutions Provider will work with multiple UCaaS providers to find the
best possible solution not only in price, but in the applications, features and integrations that matter most.

Below, we uncover Myth #5. Continue reading to debunk this common myth. 

Myth: "The UCaaS Provider first-hand support is better than the Master Solution Providers' supports." 

From the customer experience perspective, UCaaS Providers often struggle to maintain a satisfactory relationship with every customer. To remain competitive in the market, the UCaaS Provider invests largely in the continued development of their solutions. This benefits you in providing the best possible product from the UCaaS Provider, but often leaves inadequate resources for top level support.

A Master Solutions Provider builds its business around providing the best customer service and support, it is their key differentiator. A certified and experienced partner is much more motivated, and capable of providing the best customer support experience. Your Partner also has far more experience with the UCaaS providers support escalation model and direct contacts at an executive level to assure issues are handled in a timely manner. With a Partner the customers issues never get lost in an understaffed remote support center. You want to choose a partner that has experience
with deployments, support and continued solution development.


You have now debunked the fifth myth about buying direct from a UCaaS provider. If you missed Myth #4, you can check it out here. Find out the 3 remaining myths now and get access to our Myth-Debunking Checklist for the full 8 Myths About Buying UCaaS Direct From a UCaaS Provider. 

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For more UCaaS insights, click HERE. 


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