In part four of this eight-part series, we debunk common Myth #4 "The UCaaS Provider knows competitive products and will objectively note if their own product is not the best fit for the customer."
Selecting new UCaaS solution is
not a simple nor an easy decision.
The process requires evaluating all the options on the market, going through a validation process, creating a shortlist of several providers and then making the correct decision for your company. Would it not be simpler if you could have someone else, like an expert do your homework for you and then present the best options for your company?
A Master Solutions Provider works on your behalf to find that perfect solution. They can save you time and resources by removing the researching and evaluating time out of the equation. A Master Solutions Provider will work with multiple UCaaS providers to find the
best possible solution not only in price, but in the applications, features and integrations that matter most.
Below, we uncover Myth #4. Continue reading to debunk this common myth.
Myth: "The UCaaS Provider knows competitive products and will objectively note if their own product is not the best fit for the customer."
A UCaaS Providers objectivity may be biased. They work hard to make their product meet the needs of as many customers as possible. They want to stand out from the competition. When a customer does not fit their “ideal buyer/user profile,” they may default to selling their product as a best fit, even if other options may provide a better solution.
When working with a Master Solutions Provider certified with multiple UCaaS Provider Solutions, customers receive a consultative approach to choosing the right solution for their environment. Partners will make the best recommendations based on the customer’s needs analysis, not a product comparison.
You have now debunked the fourth myth about buying direct from a UCaaS provider. If you missed Myth #3, you can check it out here. Find out the 4 remaining myths now and get access to our Myth-Debunking Checklist for the full 8 Myths About Buying UCaaS Direct From a UCaaS Provider.
For more UCaaS insights, click HERE.