Myth #3: Debunking the 8 Myths About Buying Direct from a UCaaS Provider

Posted by lantelligence on Jul 29, 2020

In part three of this eight-part series, we debunk Myth #3 "A UCaaS Provider is knowledgeable about outside products and apps compatible with their product."

Selecting new UCaaS solution is
not a simple nor an easy decision.

The process requires evaluating all the options on the market, going through a validation process, creating a shortlist of several providers and then making the correct decision for your company. Would it not be simpler if you could have someone else, like an expert do your homework for you and then present the best options for your company?

A Master Solutions Provider works on your behalf to find that perfect solution. They can save you time and resources by removing the researching and evaluating time out of the equation. A Master Solutions Provider will work with multiple UCaaS providers to find the
best possible solution not only in price, but in the applications, features and integrations that matter most.

Below, we uncover Myth #3. Continue reading to debunk this common myth. 


Myth: "A UCaaS Provider is knowledgeable about outside products and apps compatible with their product." 

With the requirements of technical solution integrations to support automation and workflows within organizations today, UCaaS Providers support many integration options. But, with so many their knowledge of these integrations is often limited. Their resources for implementing the integrations and supporting them on going are often limited to a few key individuals.

Being involved in solution deployment, ongoing support, and having relationships with multiple UCaaS Providers, partners have the expertise to troubleshoot and resolve issues that come from any aspect of the customer’s system. Customers are more likely to get the issue resolved faster, and with little effort when working with their partners. Great partners never leave until the issue is resolved, regardless of where the root cause is.


You have now debunked the third myth about buying direct from a UCaaS provider. If you missed Myth #2, you can check it out here. Find out the 5 remaining myths now and get access to our Myth-Debunking Checklist for the full 8 Myths About Buying UCaaS Direct From a UCaaS Provider. 


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For more UCaaS insights, click HERE. 


Tags: UCaaS, Video, Mitel