8x8 Voice for Microsoft Teams

Posted by lantelligence on Jul 10, 2020

A look at the most reliable enterprise telephony platform in the industry offered by 8x8.  

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Tags: Video, Mitel, How-to

Licensing Voice in Microsoft Teams (Part 2 of 3)

Posted by lantelligence on Jul 7, 2020

In part two of this three-part series, we review the pricing of adding voice to Microsoft Teams. 

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Tags: Video, Mitel, How-to

What Options are Available for Voice in Microsoft Teams? Part 1 of 3

Posted by lantelligence on Jun 21, 2020

Part one of a three-part series on What Options are Available for Adding Voice to Microsoft Teams. 

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Tags: Video, Mitel, How-to

The World Has Changed! So Should the Way You Choose New Technologies - Part III

Posted by Martin Tracey on Jun 18, 2020

In part three of this three-part series, Martin Tracey discusses how using a master solutions partner should be leveraged when taking on new technology. See why a master solutions partner creates the perfect bridge between the customer and the provider now. 

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Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies - Part II

Posted by Martin Tracey on Jun 10, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

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Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies - Part I

Posted by Martin Tracey on Jun 2, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

Read More

Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies

Posted by Martin Tracey on Jun 2, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

Read More

Tags: UCaaS, Customer Experience, verticals

8x8 and Jive's Take on UCaaS For Local Government - Part 2

Posted by Chris Poupart on Jul 2, 2019

Municipalities and Local Governments Look to Jive and 8x8 For Voice and Contact Center Evolution

Legacy telephony and contact center solutions municipalities and local governments use today have minimal analytics capabilities, making it impossible to effectively monitor contact center performance and collect and action citizen feedback.
Neither can these legacy systems accommodate the needs of the modern, mobile workforce. Many municipal employees work remotely, and many would prefer to use their personal or mobile devices for work purposes.

Read Part 1

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Tags: UCaaS, verticals

8x8 and Jive's Take on UCaaS For Local Government - Part 1

Posted by Chris Poupart on Jun 26, 2019

Local Governments Migrating To The Cloud To Meet The Needs Of Their Citizen Customers

The United States is experiencing unprecedented urbanization. According to the University of Michigan, about 82% of the U.S. population lives in urban areas, up from 64% in 1950. By 2050, that number is expected to surpass 90%. At the same time, the population is getting older. By 2035, the U.S. Census Bureau projects that 1 in 5 U.S. residents will be over 65, outnumbering those younger than 18 for the first time in history.

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Tags: UCaaS, verticals

UCaaS For The Manufacturing Industry

Posted by Chris Poupart on May 1, 2019

Manufacturing in Transition: How UCaaS Leaders RingCentral and 8x8 Are Taking On the Challenges of ‘Industry 4.0’

North American manufacturers face many challenges. According to Deloitte, the skills gap resulting from an aging workforce and a shortage of skilled labor may leave an estimated 2.4 million U.S. manufacturing jobs unfilled between 2018 and 2028, with a potential economic impact of $2.5 trillion.

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Tags: UCaaS, verticals