Technical Blog

Mitel Teamwork App Overview for MiCloud Connect

Posted on January 02, 2018 by Henry Roberts

Mitel Teamwork is a collaboration mobile app for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks, and share files. Mitel Teamwork increases



Posted on December 07, 2017 by lantelligence-admin


The Mitel Teamwork app was recently introduced exclusively for MiCloud Connect users. It provides a virtual place where teams


Mitel shoretel Admin Training

Posted on November 13, 2017 by Ken Zrobok

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances

Velocloud Administration and Status Interface Overview

Posted on November 09, 2017 by Henry Roberts

In this video we are going to take a look at the Velocloud SD-WAN administration and status pages to see the information it can give us about our networks.


ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted on November 02, 2017 by Ken Zrobok

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Continuity appliance. 


Using Datto to Provide a Redundant HQ

Posted on November 02, 2017 by Ken Zrobok

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Continuity Appliance.


ShoreTel Connect on Amazon Workspace

Posted on March 03, 2017 by Ken Zrobok

This video shows the deployment and use of ShoreTel Connect Client and the Connect Contact Center on an Amazon Workspace client.


How to Add new ShoreTel Contact Center Agents (Video)

Posted on February 13, 2017 by Ken Zrobok

Adding agents in ECC 7/8

This blog and video shows you how administrators can add new agents to the ShoreTel ECC (Contact Center)


How PureCloud Permissions limit access

Posted on October 21, 2016 by Ken Zrobok

ShoreTel Connect on AMAZON Workspaces

Posted on April 27, 2016 by lantelligence-admin

This video shows how the ShoreTel Connect Client (Prem) can be installed and run on an AWS (Amazon Web Services) Workspace. In addition this video also shows the Connect Contact Center Agent

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