Virtual Switch Deployment In Mitel Connect Director

Posted by Henry Roberts on Feb 20, 2018

New Look And Feel of Mitel (ShoreTel) Connect OS

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Tags: Video, Mitel, How-to

Mitel how to: statically assign 400-series desk phone

Posted by Henry Roberts on Feb 6, 2018

Step by step video instruction of how to assign 400-series Mitel (ShoreTel) desk phone

 

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Tags: Video, Mitel, How-to

Mitel EoL VPN Concentrator

Posted by Henry Roberts on Jan 26, 2018

Trade-in program for Mitel End-of-Life appliance

The Mitel (ShoreTel) VPN Concentrator has reached its end-of-sale point in January 2017 and moving toward its end-of-life date by the end of June 2018. For Mitel (ShoreTel) users who had or are planning to migrate to a Connect Platform, it means that this appliance will work with Connect, however, the new appliances and the associated licenses are no longer sold by Mitel.

The replacement option

Mitel is offering the Edge Gateway as a replacement for the VPN Concentrator. The Edge Gateway delivers improved sound quality along with having increased functionality to support the Connect Client and soft phones. It also acts as a reverse web proxy. The Edge Gateway can be also used for remote contact center users with no VPN software needed and it will proxy the Service Appliance web conferences.

Better solution for remote staff

The Edge Gateway solves the problem of users that work remotely more completely than the VPN concentrator. It has a tighter integration with the phone system and offers more features furthering empowering remote workers. The users no longer need to start a VPN connection back to the home office to run the client software or log in to contact center queues.  They can use the client software, softphone, desk phone and the Connect Contact Center login from their remote location and be confident that their communications are secure over the SSL connection between them and the Edge Gateway.

Mitel trade-in offer

To facilitate this transition Mitel will offer a remote phone license for each VPN Concentrator remote phone license the customer has in trade. This is a no coast upgrade that can be performed once the customer has migrated to Connect. This is another step in getting as close as possible to feature parity with the cloud and premise Mitel Connect versions. 

As more and more customers upgrade their system to Mitel Connect they are utilizing the new features and enhancements including the Edge Gateway.

When planning your upgrade to Mitel Connect ONSITE don’t forget to trade in your VPN Concentrator licenses as well.

Contact us at 866-510-8547 or via webform

Edge Gateway - Kurt Kruger

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Tags: Mitel

Mitel Teamwork App Overview for MiCloud Connect

Posted by Henry Roberts on Jan 2, 2018

Mitel Teamwork is a collaboration mobile app for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks, and share files. Mitel Teamwork increases cross-team productivity and delivers on-demand scalability and security.

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Tags: Video, Mitel

How to Change the IP address in Mitel Connect

Posted by Henry Roberts on Dec 15, 2017

 The steps below outline the process for changing the HQ Server IP address on ShoreTel Connect.

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Tags: Mitel, How-to

Mitel Teamwork App for MiCloud Connect Users

Posted by Henry Roberts on Dec 7, 2017

Introducing Teamwork, Mitel MiCloud Connect New Collaboration App

The Mitel Teamwork app was recently introduced exclusively for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks and share files.

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Tags: Video, Mitel

Mitel shoretel Admin Training

Posted by Ken Zrobok on Nov 13, 2017

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances
    • Trunking (SIP/PRI/Analog)
  • General Design and Architecture discussion
    • HQ servers – applications and limits
    • DVS vs HQ servers – how they differ
    • VSwitch – embedded voice mail switches
    • VirtualAppliances – why choose virtual appliances
  • How Mitel (ShoreTel) phones make calls
  • Troubleshooting Tools

Part 1

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Tags: Video, Mitel

ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted by Ken Zrobok on Nov 2, 2017

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Business Continuity appliance. 

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Tags: Video, Datto, Mitel, How-to

Using Datto to Provide a Redundant HQ

Posted by Ken Zrobok on Nov 2, 2017

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Business Continuity Appliance.

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Tags: Video, Datto, Mitel, How-to

ShoreTel & Microsoft Dynamics Integration

Posted by Henry Roberts on Oct 26, 2017

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and based on the results, can provide screen pop notification to allow CRM users to navigate to associated records at the click of a mouse.

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Tags: Mitel, How-to