Technical Blog

Mitel Teamwork App Overview for MiCloud Connect

Posted on January 02, 2018 by Henry Roberts

Mitel Teamwork is a collaboration mobile app for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks, and share files. Mitel Teamwork increases

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How to Change the IP address in Mitel Connect

Posted on December 15, 2017 by Henry Roberts

 The steps below outline the process for changing the HQ Server IP address on ShoreTel Connect.

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MiTEL TEAMWORK APP FOR Micloud CONNECT USERS

Posted on December 07, 2017 by lantelligence-admin

INTRODUCING TEAMWORK, MItEL Micloud CONNECT'S NEW COLLABORATION APP

The Mitel Teamwork app was recently introduced exclusively for MiCloud Connect users. It provides a virtual place where teams

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Mitel shoretel Admin Training

Posted on November 13, 2017 by Ken Zrobok

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances
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ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted on November 02, 2017 by Ken Zrobok

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Continuity appliance. 

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Using Datto to Provide a Redundant HQ

Posted on November 02, 2017 by Ken Zrobok

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Continuity Appliance.

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ShoreTel & Microsoft Dynamics Integration

Posted on October 26, 2017 by Henry Roberts

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and

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Contact Center redundancy

Posted on August 01, 2017 by Sean Lane

New settings for Contact Center redundancy in ShoreTel Connect Onsite

Contact Center redundancy in ShoreTel Connect works differently than in 14.2 version. When upgrading to ShoreTel Connect, you

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How-to: start (MITEL) ShoreTel Connect Client automatically with Windows

Posted on July 03, 2017 by Henry Roberts

How to make the ShoreTel connect Client start automatically with Windows.

If you updated your ShoreTel (Mitel) system to ShoreTel Connect version, you know that ShoreTel Connect Client doesn't

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Tech alert: shoretel mobility

Posted on April 21, 2017 by Henry Roberts

Mobility voicemail login error

The latest release of the IOS ShoreTel Mobility client has a software defect that has been generating calls into our Tech Support.

App version

This applies to

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