Technical Blog

How to Change the IP address in Mitel Connect

Posted on December 15, 2017 by Henry Roberts

 The steps below outline the process for changing the HQ Server IP address on ShoreTel Connect.


Velocloud Administration and Status Interface Overview

Posted on November 09, 2017 by Henry Roberts

In this video we are going to take a look at the Velocloud SD-WAN administration and status pages to see the information it can give us about our networks.


ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted on November 02, 2017 by Ken Zrobok

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Continuity appliance. 


Using Datto to Provide a Redundant HQ

Posted on November 02, 2017 by Ken Zrobok

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Continuity Appliance.


ShoreTel & Microsoft Dynamics Integration

Posted on October 26, 2017 by Henry Roberts

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and


Contact Center redundancy

Posted on August 01, 2017 by Sean Lane

New settings for Contact Center redundancy in ShoreTel Connect Onsite

Contact Center redundancy in ShoreTel Connect works differently than in 14.2 version. When upgrading to ShoreTel Connect, you


How-to: start (MITEL) ShoreTel Connect Client automatically with Windows

Posted on July 03, 2017 by Henry Roberts

How to make the ShoreTel connect Client start automatically with Windows.

If you updated your ShoreTel (Mitel) system to ShoreTel Connect version, you know that ShoreTel Connect Client doesn't


ShoreTel and Skype for Business

Posted on April 20, 2017 by Henry Roberts

ShoreTel Integrations Series

Mitel (ShoreTel) Connect integrates with Skype for Business easily and in very little time. The ShoreTel Connect client has a Microsoft plugin that comes with the


How to import certificates into ShoreTel Mobility router

Posted on April 13, 2017 by Henry Roberts

ShoreTel maintenace made easy

Importing certificates into the Mitel (ShoreTel) Connect mobility router is easy if you complete the steps in the right order. In fact, it is faster to do it


How-to: The new Mitel ShoreTel for SalesForce integration

Posted on March 10, 2017 by Henry Roberts

ShoreTel for Salesforce

Salesforce has discontinued the old CTI toolkit and transitioned to the Salesforce Open CTI alternative. What this means for ShoreTel users is the old-style adapter that

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