Technical Blog

How to Setup French Users with DID’s on an English Trunk Group

Posted on May 12, 2013 by Ken Zrobok

Current Scenario:

When a user that has been setup as a French language user receives a call on their DID, the voice mail will play the users message and then the following instructions will be in

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Migrating ShoreTel HQ/DVS to New Server with Existing IP Address

Posted on May 12, 2013 by lantelligence

Migrating HQ/DVS to new Server Hardware With existing IP Address

This an application note on how to migrate an existing HQ server to a new hardware platform using the existing IP address.

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Migrating ShoreTel HQ

Posted on May 12, 2013 by Ken Zrobok

Migrating ShoreTel HQ to new Server Hardware and New IP Address

This an application note on how to migrate an existing HQ server to a new hardware platform with a new IP address change

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CHANGING SHORETEL SWITCH CONFIGURATION VIA TELNET

Posted on May 12, 2013 by lantelligence

 

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CHANGING THE IP ADDRESS ON THE ShoreTEL HQ SERVER

Posted on May 12, 2013 by lantelligence

Changing the IP Address on the HQ Server

Backup all HQ and DVS Servers first

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Grabbing Call GUIDS on ShoreTel

Posted on May 09, 2013 by Ken Zrobok

Grabbing Call GUIDs on ShoreTel

Every call on the ShoreTel system generates unique call identifiers called GUIDs. In order to trace back issues that may be related to issues occurring on the

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How to Test SMTP Traffic between ShoreTel Servers and V-Switches

Posted on May 09, 2013 by lantelligence

How to test SMTP traffic between Servers / VSwitches

If you are trying to test whether or not SMTP is working between sites (i.e. AA greetings and Voice mails transfers) you can use the sndping

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When and Why would you want to restart the ShoreTel services?

Posted on December 13, 2012 by Ken Zrobok

There are times when you may get a disconnect between a ShoreGear appliance and the HQ server. There may be times when you have brought up a ShoreGear appliance before the server that manages the

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How to Check that V Switch and NTP Server

Posted on December 11, 2012 by Ken Zrobok

In order to see if the NTP setting on the v-switch is able to reach it’s NTP server you can use the following command:

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How to test SMTP Traffic in ShoreTel

Posted on December 11, 2012 by Ken Zrobok

If you are trying to test whether or not SMTP is working between sites (i.e. AA greetings and Voice mails transfers) you can use the sndping command in the voicemail (cfg) test tool.

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