How to disable Call Handling Mode in ShoreTel

Posted by Ken Zrobok on Apr 21, 2014

This video show how an administrator can remove the ability for the end user to modify or have any call handling mode capability.

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Tags: Video, Mitel, How-to

Importing Windows 2K12 VMDK for ShoreTel

Posted by Ken Zrobok on Apr 4, 2014

This video shows how to import the LANtelligence preconfigured ShoreTel VMDK for Windows 2k12. This would be the same procedure for Win2k8 as well.

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Tags: Video, How-to

ShoreTel Operator Communicator

Posted by Ken Zrobok on Apr 2, 2014

A quick demo on the ShoreTel Operator Communicator

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Tags: Video, How-to

How Inbound ECC Agents can initiate their own outbound call

Posted by Ken Zrobok on Mar 27, 2014

This video shows how inbound agents can be setup to allow them to initiate their own personal call back queue. Since this is a callback from the ECC, it permits the agent to enter a wrap code to identify the type of call that was made.

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Tags: Video, How-to

CCI Viewer and ECC How it works

Posted by Ken Zrobok on Mar 22, 2014

Ever wondered what info the ECC CCIR database provides and what the CCI Viewer appliation does as well

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Tags: Video, How-to

Creating ECC Dial Lists Part 1 - Database

Posted by Ken Zrobok on Mar 18, 2014

There are two aspects of creating a ShoreTel ECC Dial List. The first part is creating and connecting to the database that holds these lists.

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Tags: Video, How-to

Turning off Intercom in Shoreware Director

Posted by Ken Zrobok on Oct 30, 2013

This video shows how to use User Groups and Class of Service (COS) to turn off these features.

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Tags: Video, How-to

Adding users in shoretel Shoreware Director

Posted by Ken Zrobok on Oct 29, 2013

How to quickly add users in Shoreware Director.

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Tags: Video, How-to

How to Add ShoreTel Contact Center Agents

Posted by Ken Zrobok on Aug 29, 2013

Adding agents in ECC 7/8

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Tags: Video, Mitel, How-to

Testing SMTP between ShoreTel Servers

Posted by Ken Zrobok on Aug 26, 2013

How to test SMTP traffic between ShoreTel servers and V switches

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Tags: Video, How-to