Technical Blog

Adding users in shoretel Shoreware Director

Posted on October 29, 2013 by support

How to quickly add users in Shoreware Director.

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How to Add ShoreTel Contact Center Agents

Posted on August 29, 2013 by Ken Zrobok

Adding agents in ECC 7/8

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Testing SMTP between ShoreTel Servers

Posted on August 26, 2013 by support

How to test SMTP traffic between ShoreTel servers and V switches

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Adding a Re-occurring Conference in ShoreTel

Posted on August 26, 2013 by support

How to add a re-occurring conference in ShoreTel Conferencing

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File Based Music On Hold

Posted on August 24, 2013 by support

As of release 13.x on ShoreTel you can setup File Based Music on Hold. Check out the video

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Unlocking Shoreware Director

Posted on August 24, 2013 by Ken Zrobok

Ever locked yourself out of Director?

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Using ShoreTel Communicator to Setup a Conference

Posted on August 24, 2013 by support

 

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CHANGING SHORETEL SWITCH CONFIGURATION VIA SERIAL CABLE

Posted on May 15, 2013 by admin

You connect a serial cable to your computer and start a terminal emulation program like Putty. The serial connection should be at 19200 and the rest of the settings you can leave at default.

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Turning on ShoreTel ECC Dial Lists

Posted on May 15, 2013 by Ken Zrobok

In order to ensure that the dial lists are active you need to ensure a couple of things:

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Migrating ShoreTel ECC to New Platform with New IP Address

Posted on May 13, 2013 by lantelligence

The customer was currently running ECC 7.0 on a windows 2003 server and wanted to migrate the server to a new IP address and a new VMware platform.

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