This video show how an administrator can remove the ability for the end user to modify or have any call handling mode capability.
This video shows how to import the LANtelligence preconfigured ShoreTel VMDK for Windows 2k12. This would be the same procedure for Win2k8 as well.
A quick demo on the ShoreTel Operator Communicator
This video shows how inbound agents can be setup to allow them to initiate their own personal call back queue. Since this is a callback from the ECC, it permits the agent to enter a wrap code to identify the type of call that was made.
Ever wondered what info the ECC CCIR database provides and what the CCI Viewer appliation does as well
There are two aspects of creating a ShoreTel ECC Dial List. The first part is creating and connecting to the database that holds these lists.
This video shows how to use User Groups and Class of Service (COS) to turn off these features.
How to quickly add users in Shoreware Director.
Adding agents in ECC 7/8