Technical Blog

Adding a SSL Certificate to your Conference Bridge Appliance

Posted on July 19, 2014 by support

This video walks you through how to generate and add a SSL Certificate to your Service Appliances (AKA Conference Bridge).

[...]

Deploying a ShoreTel Virtual Service Appliance

Posted on July 19, 2014 by support

This video shows how to deploy the ShoreTel Service Appliance (SA) on VMware. You can check this video below.

[...]

How ECC Agents use Login/Logout/Release

Posted on April 21, 2014 by Ken Zrobok

This video shows the basics of how an ECC Agent will Login/Logout and use Release/Resume as part of their daily activities.

[...]

How to disable Call Handling Mode in ShoreTel

Posted on April 21, 2014 by Ken Zrobok

This video show how an administrator can remove the ability for the end user to modify or have any call handling mode capability.

[...]

Importing Windows 2K12 VMDK for ShoreTel

Posted on April 04, 2014 by Ken Zrobok

This video shows how to import the LANtelligence preconfigured ShoreTel VMDK for Windows 2k12. This would be the same procedure for Win2k8 as well.

[...]

ShoreTel Operator Communicator

Posted on April 02, 2014 by support

A quick demo on the ShoreTel Operator Communicator

[...]

How Inbound ECC Agents can initiate their own outbound call

Posted on March 27, 2014 by support

This video shows how inbound agents can be setup to allow them to initiate their own personal call back queue. Since this is a callback from the ECC, it permits the agent to enter a wrap code to

[...]

CCI Viewer and ECC How it works

Posted on March 22, 2014 by support

Ever wondered what info the ECC CCIR database provides and what the CCI Viewer appliation does as well

[...]

Creating ECC Dial Lists Part 1 - Database

Posted on March 18, 2014 by support

There are two aspects of creating a ShoreTel ECC Dial List. The first part is creating and connecting to the database that holds these lists.

[...]

Turning off Intercom in Shoreware Director

Posted on October 30, 2013 by support

This video shows how to use User Groups and Class of Service (COS) to turn off these features.

[...]
« 1 ...
2 3 4 5 6
»

Subscribe to Email Updates