Adding a ShoreTel Virtual IP Phone Appliance as N+1 Redundancy

Posted by Ken Zrobok on Nov 5, 2014

This video shows how you can add a virtual ShoreTel IP Phone appliance into your existing ShoreTel environment to provide 99.99999% up-time and a N+1 redundancy.

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Tags: Video, How-to

How to Add Wrap Codes in ECC

Posted by Ken Zrobok on Nov 5, 2014

This shows you how to add additional wrap codes in the ECC for Agents to select.

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Tags: Video, How-to

Creating Agent Wall Boards in the ECC

Posted by Ken Zrobok on Nov 5, 2014

 

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Tags: Video, How-to

Creating Prefix Lists for ShoreTel

Posted by Ken Zrobok on Oct 30, 2014

This video shows how to find and create the .CSV file required for import into the ShoreTel system.

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Tags: Video, How-to

Need to "Spice Up" your ShoreTel....Check out these Apps

Posted by Ken Zrobok on Oct 8, 2014

The ShoreTel professional services organization has custom built the following applications for ShoreTel customers.  Once built for a specific requirement, ShoreTel makes the software available for all other ShoreTel partners/customers.  If you review the list or would like more info on what these applications, please contact your salesperson or click here!

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Tags: Mitel, How-to

How to Setup Point to Multipoint Video with ShoreTel Communicator

Posted by Ken Zrobok on Jul 19, 2014

This video shows how the ShoreTel Professional Communicator can be setup to allow users to be on a point to multipoint video conference. The video shows the use of the LifeSize Video Center (UVC).

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Tags: Video, How-to

How to configure Point to Point Video to a non ShoreTel End Point

Posted by Ken Zrobok on Jul 19, 2014

This video shows the configuration and setup of using a LifeSize 220 codec as the endpoint of a video call originating from the ShoreTel Communicator (Professional).

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Tags: Video, How-to

Adding a SSL Certificate to your Conference Bridge Appliance

Posted by Ken Zrobok on Jul 19, 2014

This video walks you through how to generate and add a SSL Certificate to your Service Appliances (AKA Conference Bridge).

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Tags: Video, How-to

Deploying a ShoreTel Virtual Service Appliance

Posted by Ken Zrobok on Jul 19, 2014

This video shows how to deploy the ShoreTel Service Appliance (SA) on VMware. You can check this video below.

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Tags: Video, How-to

How ECC Agents use Login/Logout/Release

Posted by Ken Zrobok on Apr 21, 2014

This video shows the basics of how an ECC Agent will Login/Logout and use Release/Resume as part of their daily activities.

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Tags: Video, How-to