This video shows how you can add a virtual ShoreTel IP Phone appliance into your existing ShoreTel environment to provide 99.99999% up-time and a N+1 redundancy.
This shows you how to add additional wrap codes in the ECC for Agents to select.
This video shows how to find and create the .CSV file required for import into the ShoreTel system.
The ShoreTel professional services organization has custom built the following applications for ShoreTel customers. Once built for a specific requirement, ShoreTel makes the software available for all other ShoreTel partners/customers. If you review the list or would like more info on what these applications, please contact your salesperson or click here!
This video shows how the ShoreTel Professional Communicator can be setup to allow users to be on a point to multipoint video conference. The video shows the use of the LifeSize Video Center (UVC).
This video shows the configuration and setup of using a LifeSize 220 codec as the endpoint of a video call originating from the ShoreTel Communicator (Professional).
This video walks you through how to generate and add a SSL Certificate to your Service Appliances (AKA Conference Bridge).
This video shows how to deploy the ShoreTel Service Appliance (SA) on VMware. You can check this video below.