Technical Blog

How PureCloud Permissions limit access

Posted on October 21, 2016 by Ken Zrobok
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ShoreTel Connect on AMAZON Workspaces

Posted on April 27, 2016 by lantelligence-admin

This video shows how the ShoreTel Connect Client (Prem) can be installed and run on an AWS (Amazon Web Services) Workspace. In addition this video also shows the Connect Contact Center Agent

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How to Replace a ShoreTel User's Greetings and Name Recording

Posted on November 19, 2014 by support

This video shows you how to either restore an older version of a users voice mail greeting and or name recording with the current active version. This demo is done in real time on a production system.

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Adding a ShoreTel Virtual IP Phone Appliance as N+1 Redundancy

Posted on November 05, 2014 by support

This video shows how you can add a virtual ShoreTel IP Phone appliance into your existing ShoreTel environment to provide 99.99999% up-time and a N+1 redundancy.

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How to Add Wrap Codes in ECC

Posted on November 05, 2014 by support

This shows you how to add additional wrap codes in the ECC for Agents to select.

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Creating Agent Wall Boards in the ECC

Posted on November 05, 2014 by support

 

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Creating Prefix Lists for ShoreTel

Posted on October 30, 2014 by support

This video shows how to find and create the .CSV file required for import into the ShoreTel system.

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Need to "Spice Up" your ShoreTel....Check out these Apps

Posted on October 08, 2014 by support

The ShoreTel professional services organization has custom built the following applications for ShoreTel customers.  Once built for a specific requirement, ShoreTel makes the software available for

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How to Setup Point to Multipoint Video with ShoreTel Communicator

Posted on July 19, 2014 by support

This video shows how the ShoreTel Professional Communicator can be setup to allow users to be on a point to multipoint video conference. The video shows the use of the LifeSize Video Center (UVC).

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How to configure Point to Point Video to a non ShoreTel End Point

Posted on July 19, 2014 by support

This video shows the configuration and setup of using a LifeSize 220 codec as the endpoint of a video call originating from the ShoreTel Communicator (Professional).

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