Technical Blog

How-to: start (MITEL) ShoreTel Connect Client automatically with Windows

Posted on July 03, 2017 by Henry Roberts

How to make the ShoreTel connect Client start automatically with Windows.

If you updated your ShoreTel (Mitel) system to ShoreTel Connect version, you know that ShoreTel Connect Client doesn't


Tech alert: shoretel mobility

Posted on April 21, 2017 by Henry Roberts

Mobility voicemail login error

The latest release of the IOS ShoreTel Mobility client has a software defect that has been generating calls into our Tech Support.

App version

This applies to


ShoreTel and Skype for Business

Posted on April 20, 2017 by Henry Roberts

ShoreTel Integrations Series

Mitel (ShoreTel) Connect integrates with Skype for Business easily and in very little time. The ShoreTel Connect client has a Microsoft plugin that comes with the


How to import certificates into ShoreTel Mobility router

Posted on April 13, 2017 by Henry Roberts

ShoreTel maintenace made easy

Importing certificates into the Mitel (ShoreTel) Connect mobility router is easy if you complete the steps in the right order. In fact, it is faster to do it


How-to: The new Mitel ShoreTel for SalesForce integration

Posted on March 10, 2017 by Henry Roberts

ShoreTel for Salesforce

Salesforce has discontinued the old CTI toolkit and transitioned to the Salesforce Open CTI alternative. What this means for ShoreTel users is the old-style adapter that


ShoreTel Connect on Amazon Workspace

Posted on March 03, 2017 by Ken Zrobok

This video shows the deployment and use of ShoreTel Connect Client and the Connect Contact Center on an Amazon Workspace client.


How to Add new ShoreTel Contact Center Agents (Video)

Posted on February 13, 2017 by Ken Zrobok

Adding agents in ECC 7/8

This blog and video shows you how administrators can add new agents to the ShoreTel ECC (Contact Center)


ShoreTel and the "Active Shooter" scenario

Posted on January 25, 2017 by Henry Roberts

How to get emergency under control with your ShoreTel system

Every month or so there is a new event that generates a call into our TAC. "What can we do to alert our staff in the case of an


PureCloud Communicate

Posted on November 03, 2016 by Ken Zrobok

 Watch the video demonstration on PureCloud Communicate. It is part of the PureCloud Unified Communications Platform.


How to Turn Off ShoreTel Voice Mail Prompts

Posted on October 21, 2016 by admin


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