Technical Blog

Mitel Teamwork App Overview for MiCloud Connect

Posted on January 02, 2018 by Henry Roberts

Mitel Teamwork is a collaboration mobile app for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks, and share files. Mitel Teamwork increases


How to Change the IP address in Mitel Connect

Posted on December 15, 2017 by Henry Roberts

 The steps below outline the process for changing the HQ Server IP address on ShoreTel Connect.



Posted on December 07, 2017 by lantelligence-admin


The Mitel Teamwork app was recently introduced exclusively for MiCloud Connect users. It provides a virtual place where teams


Mitel shoretel Admin Training

Posted on November 13, 2017 by Ken Zrobok

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances

Velocloud Administration and Status Interface Overview

Posted on November 09, 2017 by Henry Roberts

In this video we are going to take a look at the Velocloud SD-WAN administration and status pages to see the information it can give us about our networks.


ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted on November 02, 2017 by Ken Zrobok

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Continuity appliance. 


Using Datto to Provide a Redundant HQ

Posted on November 02, 2017 by Ken Zrobok

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Continuity Appliance.


ShoreTel & Microsoft Dynamics Integration

Posted on October 26, 2017 by Henry Roberts

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and


Contact Center redundancy

Posted on August 01, 2017 by Sean Lane

New settings for Contact Center redundancy in ShoreTel Connect Onsite

Contact Center redundancy in ShoreTel Connect works differently than in 14.2 version. When upgrading to ShoreTel Connect, you


PureCloud Plugin for Chrome

Posted on July 14, 2017 by Henry Roberts

Tiny web client with many features

Since PureCloud launched their plugin for Chrome browser, you no longer need to keep PureCloud page open to make and receive WebRTC call. This allows you to

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