Ken Zrobok

Ken Zrobok
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Recent Posts

Datto User Interface Overview

Posted by Ken Zrobok on Jan 24, 2018

 

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Tags: Video, How-to

Mitel shoretel Admin Training

Posted by Ken Zrobok on Nov 13, 2017

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances
    • Trunking (SIP/PRI/Analog)
  • General Design and Architecture discussion
    • HQ servers – applications and limits
    • DVS vs HQ servers – how they differ
    • VSwitch – embedded voice mail switches
    • VirtualAppliances – why choose virtual appliances
  • How Mitel (ShoreTel) phones make calls
  • Troubleshooting Tools

Part 1

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Tags: Video, Mitel

ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted by Ken Zrobok on Nov 2, 2017

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Business Continuity appliance. 

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Tags: Video, Datto, Mitel, How-to

Using Datto to Provide a Redundant HQ

Posted by Ken Zrobok on Nov 2, 2017

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Business Continuity Appliance.

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Tags: Video, Datto, Mitel, How-to

ShoreTel Connect on Amazon Workspace

Posted by Ken Zrobok on Mar 3, 2017

This video shows the deployment and use of ShoreTel Connect Client and the Connect Contact Center on an Amazon Workspace client.

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Tags: Video, Mitel, How-to

How to Add new ShoreTel Contact Center Agents (Video)

Posted by Ken Zrobok on Feb 13, 2017

Adding agents in ECC 7/8

This blog and video shows you how administrators can add new agents to the ShoreTel ECC (Contact Center)

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Tags: Video, Mitel, How-to

PureCloud Communicate

Posted by Ken Zrobok on Nov 3, 2016

 Watch the video demonstration on PureCloud Communicate. It is part of the PureCloud Unified Communications Platform.

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Tags: PureCloud

How to Turn Off ShoreTel Voice Mail Prompts

Posted by Ken Zrobok on Oct 21, 2016

 

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Tags: How-to

How PureCloud Permissions limit access

Posted by Ken Zrobok on Oct 21, 2016

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Tags: PureCloud, Video, How-to

How to Replace a ShoreTel User's Greetings and Name Recording

Posted by Ken Zrobok on Nov 19, 2014

This video shows you how to either restore an older version of a users voice mail greeting and or name recording with the current active version. This demo is done in real time on a production system.

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Tags: Video, How-to