Technical Blog

Ken Zrobok

Recent Posts

Mitel shoretel Admin Training

Posted on November 13, 2017 by Ken Zrobok

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances
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ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted on November 02, 2017 by Ken Zrobok

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Continuity appliance. 

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Using Datto to Provide a Redundant HQ

Posted on November 02, 2017 by Ken Zrobok

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Continuity Appliance.

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ShoreTel Connect on Amazon Workspace

Posted on March 03, 2017 by Ken Zrobok

This video shows the deployment and use of ShoreTel Connect Client and the Connect Contact Center on an Amazon Workspace client.

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How to Add new ShoreTel Contact Center Agents (Video)

Posted on February 13, 2017 by Ken Zrobok

Adding agents in ECC 7/8

This blog and video shows you how administrators can add new agents to the ShoreTel ECC (Contact Center)

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PureCloud Communicate

Posted on November 03, 2016 by Ken Zrobok

 Watch the video demonstration on PureCloud Communicate. It is part of the PureCloud Unified Communications Platform.

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How PureCloud Permissions limit access

Posted on October 21, 2016 by Ken Zrobok
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How ECC Agents use Login/Logout/Release

Posted on April 21, 2014 by Ken Zrobok

This video shows the basics of how an ECC Agent will Login/Logout and use Release/Resume as part of their daily activities.

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How to disable Call Handling Mode in ShoreTel

Posted on April 21, 2014 by Ken Zrobok

This video show how an administrator can remove the ability for the end user to modify or have any call handling mode capability.

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Importing Windows 2K12 VMDK for ShoreTel

Posted on April 04, 2014 by Ken Zrobok

This video shows how to import the LANtelligence preconfigured ShoreTel VMDK for Windows 2k12. This would be the same procedure for Win2k8 as well.

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