Technical Blog

Henry Roberts

Professional Services & Implementation ShoreTel Certified Implementation Specialist – UC ShoreTel Certified Support Engineer – UC Interactive Intelligence – Pure Cloud Professional – Ask me how Interactive Intelligence can bring the next level of intelligence to your call center

Recent Posts

Mitel Teamwork App Overview for MiCloud Connect

Posted on January 02, 2018 by Henry Roberts

Mitel Teamwork is a collaboration mobile app for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks, and share files. Mitel Teamwork increases


How to Change the IP address in Mitel Connect

Posted on December 15, 2017 by Henry Roberts

 The steps below outline the process for changing the HQ Server IP address on ShoreTel Connect.


Velocloud Administration and Status Interface Overview

Posted on November 09, 2017 by Henry Roberts

In this video we are going to take a look at the Velocloud SD-WAN administration and status pages to see the information it can give us about our networks.


ShoreTel & Microsoft Dynamics Integration

Posted on October 26, 2017 by Henry Roberts

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and


PureCloud Plugin for Chrome

Posted on July 14, 2017 by Henry Roberts

Tiny web client with many features

Since PureCloud launched their plugin for Chrome browser, you no longer need to keep PureCloud page open to make and receive WebRTC call. This allows you to


How-to: start (MITEL) ShoreTel Connect Client automatically with Windows

Posted on July 03, 2017 by Henry Roberts

How to make the ShoreTel connect Client start automatically with Windows.

If you updated your ShoreTel (Mitel) system to ShoreTel Connect version, you know that ShoreTel Connect Client doesn't


Tech alert: shoretel mobility

Posted on April 21, 2017 by Henry Roberts

Mobility voicemail login error

The latest release of the IOS ShoreTel Mobility client has a software defect that has been generating calls into our Tech Support.

App version

This applies to


ShoreTel and Skype for Business

Posted on April 20, 2017 by Henry Roberts

ShoreTel Integrations Series

Mitel (ShoreTel) Connect integrates with Skype for Business easily and in very little time. The ShoreTel Connect client has a Microsoft plugin that comes with the


How to import certificates into ShoreTel Mobility router

Posted on April 13, 2017 by Henry Roberts

ShoreTel maintenace made easy

Importing certificates into the Mitel (ShoreTel) Connect mobility router is easy if you complete the steps in the right order. In fact, it is faster to do it


How-to: The new Mitel ShoreTel for SalesForce integration

Posted on March 10, 2017 by Henry Roberts

ShoreTel for Salesforce

Salesforce has discontinued the old CTI toolkit and transitioned to the Salesforce Open CTI alternative. What this means for ShoreTel users is the old-style adapter that

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