Technical Blog

Mitel shoretel Admin Training

Posted on November 13, 2017 by Ken Zrobok

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances

Velocloud Administration and Status Interface Overview

Posted on November 09, 2017 by Henry Roberts

In this video we are going to take a look at the Velocloud SD-WAN administration and status pages to see the information it can give us about our networks.


ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted on November 02, 2017 by Ken Zrobok

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Continuity appliance. 


Using Datto to Provide a Redundant HQ

Posted on November 02, 2017 by Ken Zrobok

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Continuity Appliance.


ShoreTel & Microsoft Dynamics Integration

Posted on October 26, 2017 by Henry Roberts

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and


How-to: start (MITEL) ShoreTel Connect Client automatically with Windows

Posted on July 03, 2017 by Henry Roberts

How to make the ShoreTel connect Client start automatically with Windows.

If you updated your ShoreTel (Mitel) system to ShoreTel Connect version, you know that ShoreTel Connect Client doesn't


ShoreTel and Skype for Business

Posted on April 20, 2017 by Henry Roberts

ShoreTel Integrations Series

ShoreTel Connect integrates with Skype for Business easily and in very little time. The ShoreTel Connect client has a Microsoft plugin that comes with the


How to: The new ShoreTel for SalesForce integration

Posted on March 10, 2017 by Henry Roberts

ShoreTel for Salesforce

Salesforce has discontinued the old CTI toolkit and transitioned to the Salesforce Open CTI alternative. What this means for ShoreTel users is the old-style adapter that


How to Add new ShoreTel Contact Center Agents (Video)

Posted on February 13, 2017 by Ken Zrobok

Adding agents in ECC 7/8

This blog and video shows you how administrators can add new agents to the ShoreTel ECC (Contact Center)


How to Turn Off ShoreTel Voice Mail Prompts

Posted on October 21, 2016 by admin


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