How To Block A Nuisance Caller In Mitel Connect Client

Posted by Henry Roberts on Apr 3, 2018

Watch our new video tutorial how to block nuisance caller without going to a full nuisance call blocker application in Mitel Connect Client.

Read More

Tags: How-to

How To Set Up DCOM Permissions

Posted by Henry Roberts on Mar 22, 2018

Watch our new video tutorial how to set DCOM permissions to avoid problems with Mitel system.

Read More

Tags: How-to

Virtual Switch Deployment In Mitel Connect Director

Posted by Henry Roberts on Feb 20, 2018

New Look And Feel of Mitel (ShoreTel) Connect OS

Read More

Tags: Video, Mitel, How-to

Firewall And Endpoint Protection

Posted by Henry Roberts on Feb 14, 2018

What You Can Trust If Not the Firewall?

For a long time, we have been comfortable believing that our firewall/IPS is protecting us from outside attackers. Now we know that it is not always the case. With the release of the NSA and the CIA’s hacking tools we have found that many popular firewall/IPS manufacturers' devices had long standing vulnerabilities that were actively being exploited. 

Even the largest companies in the world are not able to avoid hacks against their system. Many fail to realize an attack occured until months later. There is no endpoint protection for your Internet of Things devices like printers, TVs, routers, lights, firewalls and sensors. Until the manufacturers of these often-inexpensive devices can properly protect them, those devices will remain a constant threat to the internet today and to your network tomorrow.

Juniper and Cisco, two of the most popular firewall vendors, had secret backdoors that were being exploited. The ASA hack was just as bad, allowing remote code to be put and run on an ASA without even needing a username or password. Who can you trust if you can’t trust the firewall?

Read Case Study: Cyber Security For Retail

Traditional anti-virus and a firewall in the enterprise is no longer good enough. More and more devices on the network do not allow for any endpoint protection and they are being compromised at an alarming rate. The only way to find threats like these is to closely monitor the firewall traffic on both sides of the device. 

Buying and setting up a firewall and endpoint protection won't protect your network from modern threats. We assume that when we purchase security devices like firewalls or IPS/IDS that the devices themselves are proof against being hacked. This is not the case though. We must implement a new method to ensure that our security devices can be trusted by verifying and constantly monitoring for threats. You need a security team that will catch the things getting through traditional layered protection approaches. 

There is a solution in the market that does exactly that, It's called CyberDNA Network Security Monitoring Service by Vigilant Technology. They monitor the traffic on both sides of your firewall before it enters of leaves your networkTheir US-based cyber security hunt teams examine the traffic for anomalies and will find and alert you when the unauthorized remote access takes place. 

Schedule a CyberDNA demo today to see what this product can do to enhance your security posture. The CyberDNA demo is a live 5-day Proof of Vigilance that reveals what is coming in and going out of your network at no charge and with no commitment. 

Read More

Tags: Vigilant, Cyber Security

Mitel how to: statically assign 400-series desk phone

Posted by Henry Roberts on Feb 6, 2018

Step by step video instruction of how to assign 400-series Mitel (ShoreTel) desk phone


Read More

Tags: Video, Mitel, How-to

Mitel EoL VPN Concentrator

Posted by Henry Roberts on Jan 26, 2018

Trade-in program for Mitel End-of-Life appliance

The Mitel (ShoreTel) VPN Concentrator has reached its end-of-sale point in January 2017 and moving toward its end-of-life date by the end of June 2018. For Mitel (ShoreTel) users who had or are planning to migrate to a Connect Platform, it means that this appliance will work with Connect, however, the new appliances and the associated licenses are no longer sold by Mitel.

The replacement option

Mitel is offering the Edge Gateway as a replacement for the VPN Concentrator. The Edge Gateway delivers improved sound quality along with having increased functionality to support the Connect Client and soft phones. It also acts as a reverse web proxy. The Edge Gateway can be also used for remote contact center users with no VPN software needed and it will proxy the Service Appliance web conferences.

Better solution for remote staff

The Edge Gateway solves the problem of users that work remotely more completely than the VPN concentrator. It has a tighter integration with the phone system and offers more features furthering empowering remote workers. The users no longer need to start a VPN connection back to the home office to run the client software or log in to contact center queues.  They can use the client software, softphone, desk phone and the Connect Contact Center login from their remote location and be confident that their communications are secure over the SSL connection between them and the Edge Gateway.

Mitel trade-in offer

To facilitate this transition Mitel will offer a remote phone license for each VPN Concentrator remote phone license the customer has in trade. This is a no coast upgrade that can be performed once the customer has migrated to Connect. This is another step in getting as close as possible to feature parity with the cloud and premise Mitel Connect versions. 

As more and more customers upgrade their system to Mitel Connect they are utilizing the new features and enhancements including the Edge Gateway.

When planning your upgrade to Mitel Connect ONSITE don’t forget to trade in your VPN Concentrator licenses as well.

Contact us at 866-510-8547 or via webform

Edge Gateway - Kurt Kruger

Read More

Tags: Mitel

Datto User Interface Overview

Posted by Ken Zrobok on Jan 24, 2018


Read More

Tags: Video, How-to

Mitel Teamwork App Overview for MiCloud Connect

Posted by Henry Roberts on Jan 2, 2018

Mitel Teamwork is a collaboration mobile app for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks, and share files. Mitel Teamwork increases cross-team productivity and delivers on-demand scalability and security.

Read More

Tags: Video, Mitel

How to Change the IP address in Mitel Connect

Posted by Henry Roberts on Dec 15, 2017

 The steps below outline the process for changing the HQ Server IP address on ShoreTel Connect.

Read More

Tags: Mitel, How-to

Mitel Teamwork App for MiCloud Connect Users

Posted by Henry Roberts on Dec 7, 2017

Introducing Teamwork, Mitel MiCloud Connect New Collaboration App

The Mitel Teamwork app was recently introduced exclusively for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks and share files.

Read More

Tags: Video, Mitel