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We are happy to present you our weekly #CXTuesday Digest of the best articles available in the CX media environment: analytics, professional advice, best practices, industry[...]
Your contact center call flow defines the customer's first impression with your company
Planning call flow is probably one of the most time-consuming processes within implementation and support
Not all Telephony Companies in the market get it right
With all the evolution and disruption in technology these days, telephony companies could have re-evaluated the design to leverage newer