#CXTuesday weekly digest # 21 - 4/24/2018

Posted by lantelligence on Apr 23, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 20 - 4/17/2018

Posted by lantelligence on Apr 16, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 19 - 4/10/2018

Posted by lantelligence on Apr 9, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 18 - 4/3/2018

Posted by lantelligence on Apr 2, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

CX Webinar Recording With Mike Aoki And Marty Tracey

Posted by Galina Marcus on Mar 30, 2018

What You Need To Know To Run Your Contact Center In The Future

Mike Aoki from Reflective Keynotes and Marty Tracey from LANtelligence are discussing the future of the contact center in the U.S. and Canada. The new generation of customers and Agents are demanding a new way of interaction with the business from inside and outside.

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Tags: Video, Customer Experience, CCaaS, CCTR Operations

#CXTuesday weekly digest # 17 - 3/27/2018

Posted by lantelligence on Mar 26, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 16 - 3/20/2018

Posted by lantelligence on Mar 19, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 15 - 3/13/2018

Posted by lantelligence on Mar 12, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

Are You Preparing Your Agents for the Next Wave of Contact Center Technology?

Posted by Mike Aoki on Mar 12, 2018

A major contact centre recently invested in a state of the art live chat system. It included pre-written responses and an easy to use interface for juggling multiple chats at once. It was a masterful piece of technology. However, senior leaders were puzzled by the results. The expected gains in productivity were not materializing. Veteran Agents - raised on handling one voice call at a time - only felt comfortable handling one chat at a time.

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Tags: Customer Experience, CCaaS

#CXTuesday weekly digest # 14 - 3/6/2018

Posted by lantelligence on Mar 5, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

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