CX Technology

#CXTuesday weekly digest # 3 - 12/19/2017

Posted on December 18, 2017 by Yana Yermilova

Welcome to #CXTuesday!


How to Make the Case for an Investment in New WFM Technology

Posted on December 12, 2017 by Martin Tracey

By Martin Tracey 


#CXTuesday weekly digest 12/12/2017

Posted on December 11, 2017 by Yana Yermilova

Welcome to #CXTuesday!


Enterprise Contact Center Solution

Posted on October 30, 2017 by Ken Zrobok

Why having a single source of data is important?

Contact Centers have been a multiple application product which means multiple locations of data. Historically, Contact Center Managers or


Contact Center design starts with Reporting

Posted on September 19, 2017 by Ken Zrobok

Proper reporting is a key for the Contact Center performance

When you are designing a Contact Center, one of the first questions you should be asked by the company installing the Contact Center


Call Flow Design For a Better Customer Experience

Posted on June 29, 2017 by Henry Roberts

Your contact center call flow defines the customer's first impression with your company

Planning call flow is probably one of the most time-consuming processes within implementation and support


TCO for a mid-size cloud contact center

Posted on June 23, 2017 by Martin Tracey

Cloud contact center pays for itself in 24-36 months 

The Cloud holds all the advantages for directors and managers of small to mid-sized Contact Centers (30-400 agents) In the U.S. and Canada. 


Cloud Contact Center's immediate ROI

Posted on June 14, 2017 by Martin Tracey

The Right Contact Center Pays for Itself

Contact Center technology has been continuously evolving over the last 20 years and can do more now than most people could have imagined. It has long


How PureCloud Is Disrupting The Cloud Unified Communications Market

Posted on May 04, 2017 by Ken Zrobok

The first Attempt In Cloud Unified Communications wasn't really a cloud...

In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market actually ended


The Cloud-Based Contact Center Solution that was made for the Enterprise

Posted on May 01, 2017 by Ken Zrobok

Not all Telephony Companies in the market get it right

With all the evolution and disruption in technology these days, telephony companies could have re-evaluated the design to leverage newer

1 2

Subscribe to Email Updates