CX Technology

Two Necessary Steps to Getting Contact Center-as-a-Service Right

Posted on January 05, 2017 by Ken Zrobok

 

As we discussed in our previous blog, Contact Center-as-a-Service (CCaaS) has opened the doors for any size business to put up their own Contact Centers, and many are doing just that.

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CCaaS Means the Power of the Contact Center is Now Available to Everyone

Posted on December 12, 2016 by lantelligence-admin

 

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Ready for the Age of the Customer?

Posted on November 28, 2016 by Ken Zrobok

Forrester Research states that we are at the beginning of a new age. The Age of the Customer.

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Faster Better and Cheaper - Have All Three With One Cloud Solution! | LANtelligence

Posted on November 28, 2016 by Ken Zrobok

For years we’ve been told “Faster, Better, Cheaper – You can pick 2”

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How PureCloud Is Disrupting the UCaas Market

Posted on November 21, 2016 by Ken Zrobok

Disrupting the Unified Communications Cloud

In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market made a gigantic mistake. Rather than

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PureCloud Engage Agent Demo

Posted on November 08, 2016 by Ken Zrobok

The following video is a demonstration of the Interactive Intelligence's PureCloud Engage.  The video shows what the agent interface looks like as well as what it takes to login/out of the queues.

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Only One Cloud Telephony Solution was made for the Enterprise

Posted on November 05, 2016 by Ken Zrobok

How Could Cloud Telephony Companies get it so WRONG?

As it was once said, "Those who do not learn history are doomed to repeat it." Guess what, many of the companies who are in the Hosted or

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Make Time to Re-Evaluate Your Call Flow

Posted on October 08, 2014 by support

The first time you interact with a perspective or existing customer is when they call you. Sending the right message and creating the right impression is imperative in order to make the customer

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