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We are happy to present you our weekly #CXTuesday Digest of the best articles available in the CX media environment: analytics, professional advice, best practices, industry news and more.
Tags: Customer Experience
Proper reporting Is A Key For The Contact Center Performance
When you are designing a Contact Center, one of the first questions you should be asked by the company installing the Contact Center solution is "how would you like your reports to look?" This way you are guaranteed to avoid one of the biggest frustrations Contact Center Managers may have.