#CXTuesday weekly digest # 7 - 1/16/2018

Posted by lantelligence on Jan 15, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 6- 1/9/2018

Posted by lantelligence on Jan 8, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 5 - 1/2/2018

Posted by lantelligence on Jan 1, 2018

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 4 - 12/26/2017

Posted by lantelligence on Dec 25, 2017

Welcome to #CXTuesday!

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 3 - 12/19/2017

Posted by lantelligence on Dec 18, 2017

Welcome to #CXTuesday!

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Tags: Customer Experience, CCaaS

How To Make The Case For An Investment In New WFM Technology

Posted by Martin Tracey on Dec 12, 2017
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Tags: CCaaS

#CXTuesday weekly digest #2 12/12/2017

Posted by lantelligence on Dec 11, 2017

Welcome to #CXTuesday!

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Tags: Customer Experience, CCaaS

The Value Of Executive Management In Customer Service

Posted by John Teeling on Dec 7, 2017
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Tags: Customer Experience

#CXTuesday Weekly Digest #1 12/5/2017

Posted by lantelligence on Dec 5, 2017

Welcome to #CXTuesday!

We are happy to present you our weekly #CXTuesday Digest of the best articles available in the CX media environment: analytics, professional advice, best practices, industry news and more.

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Tags: Customer Experience

Contact Center Design Starts With Reporting

Posted by Ken Zrobok on Sep 19, 2017

Proper reporting Is A Key For The Contact Center Performance

When you are designing a Contact Center, one of the first questions you should be asked by the company installing the Contact Center solution is "how would you like your reports to look?" This way you are guaranteed to avoid one of the biggest frustrations Contact Center Managers may have.

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Tags: CCaaS

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