CX Technology

Contact Center design starts with Reporting

Posted on September 19, 2017 by Ken Zrobok

Proper reporting is a key for the Contact Center performance

When you are designing a Contact Center, one of the first questions you should be asked by the company installing the Contact Center


Call Flow Design For a Better Customer Experience

Posted on June 29, 2017 by Henry Roberts

Your contact center call flow defines the customer's first impression with your company

Planning call flow is probably one of the most time-consuming processes within implementation and support


TCO for a mid-size cloud contact center

Posted on June 23, 2017 by Martin Tracey

Cloud contact center pays for itself in 24-36 months 

The Cloud holds all the advantages for directors and managers of small to mid-sized Contact Centers (30-400 agents) In the U.S. and Canada. 


Cloud Contact Center's immediate ROI

Posted on June 14, 2017 by Martin Tracey

The Right Contact Center Pays for Itself

Contact Center technology has been continuously evolving over the last 20 years and can do more now than most people could have imagined. It has long


How PureCloud Is Disrupting The Cloud Unified Communications Market

Posted on May 04, 2017 by Ken Zrobok

The first Attempt In Cloud Unified Communications wasn't really a cloud...

In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market actually ended


The Cloud-Based Contact Center Solution that was made for the Enterprise

Posted on May 01, 2017 by Ken Zrobok

Not all Telephony Companies in the market get it right

With all the evolution and disruption in technology these days, telephony companies could have re-evaluated the design to leverage newer


Total Cost of ownership (TCO) of cloud and on-premises contact center platforms

Posted on April 26, 2017 by lantelligence

Is it time to move your contact center to the cloud?

Calculating costs for contact centers has always been a tough problem. It’s a mixture of hard and soft costs that roll up to multiple


Getting Contact Center-as-a-Service Right

Posted on April 25, 2017 by Ken Zrobok

The ultimate guide of how to start with CCaaS

Contact Center-as-a-Service (CCaaS) has opened the doors for any size business to put up their own Contact Centers, and many are doing just that. 


All-in-one contact center

Posted on April 10, 2017 by lantelligence

Faster, better and cheaper - get all 3!

For years we’ve been told “Faster, Better, Cheaper – You can pick 2”. Now your customers are demanding that you provide them with all three: faster


Bring your team together In the cloud

Posted on April 06, 2017 by Ken Zrobok


Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel

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