#CXTuesday weekly digest # 16 - 3/20/2018

Posted by lantelligence on Mar 19, 2018

Welcome to #CXTuesday!

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How VR And AR Are Changing The Dynamics Of CX In Banking And Real Estate

By Forbes

With the buying population of millennials increasing every day, the need for self-service is more crucial than ever before. Enterprises must leverage technology disruptions to connect multiple dimensions of client demands into a platform. This will significantly improve the customer experience while expediting the buying process.

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How to Maximize Contact Center Agent Productivity

By ICMI

Contact center leaders have a lot on their minds. From the quality of their technology to creating a memorable customer experience, there are plenty of blinking lights that require attention. While all these elements are crucial to a successful call center, it’s important not to lose sight of the foundation of customer service success: the productivity of contact center reps.

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A Guide to Call Routing in The Contact Centre

By Call Centre Helper

The process of call routing in the call centres governs which advisor each incoming call is directed to and how the caller s queued. There are three traditional ways of doing so, each being an evolution of the previous strategy and just needing an ACD system to manage. These strategies are as follows.

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Putting the contact center in the cloud blurs lines with UC

By Techtarget Network

The lower-paid positions are often most responsible for interacting with customers. One way to reflect their importance, to show that they are the best of the best in any and all of these positions, regardless of what they are paid, is to bestow the title of professional.

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Join us next Thursday, March 29th, 2018 @ 11:00 AM PST/2:00 PM EST to learn how to run a successful Contact Center tomorrow! This free live webinar is presented by Mike Aoki and Martin Tracey.

Register now

Tags: Customer Experience, CCTR Operations

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