#CXTuesday Weekly Digest #1 12/5/2017

Posted by lantelligence on Dec 5, 2017

Welcome to #CXTuesday!

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We are happy to present you our weekly #CXTuesday Digest of the best articles available in the CX media environment: analytics, professional advice, best practices, industry news and more.

6 Ways Bots Can Help Retailers Staff Their Contact Centers This Holiday Season

One terrible way to kill the holiday spirit (and customer loyalty) is with poor customer service. When implemented well, bots can help with this.

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The Value Of The Executive Management In Customer Service

As an executive in any organization that provides customer service, the worst possible message that you can receive is that “suddenly” a customer is leaving due to poor customer service.

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Are Quality Scores Important?14 Experts Share Their Thoughts

Are quality scores important in the contact center? Do agents need to see a score in order to be successful?

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Genesys Integrates Purecloud, Amazon Lex

This integration leverages artificial intelligence, namely natural language processing (NLP), and enables Genesys business customers to build and maintain conversational IVR flows with the aim of enhancing the customer experience.

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Tags: Customer Experience

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