Welcome to #CXTuesday!
10 TOP TIPS TO IMPROVE EMAIL IN THE CALL CENTRE
One email can completely shape how your customer feels about you. So, what makes a great customer service email?
CX IN 2018: TOP CUSTOMER EXPERIENCE PREDICTIONS
Customer expectations are rapidly evolving. The pace of technology innovation is relentless. How will your business need to adapt or rethink the way you deliver customer experiences to stay competitive in the year ahead?
GDPR: WHAT US CONTACT CENTERS NEED TO KNOW
In the weeks following the Equifax breach, we learned that the company also holds data for around 44 million British customers. This means if the breach had occurred a year later, the company would have been subject to the stricter laws that will soon regulate data protection and security breaches under GDPR.
THE INTEGRATION OF MARKETING AND CUSTOMER EXPERIENCE
The blending of marketing and CX is not a new concept. A brand, after all, is not just about using a logo and colors consistently -- it’s about ensuring a company’s ads, website, customer service and product convey the same messages and invoke the same feelings.
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