Welcome to #CXTuesday!
4 Characteristics Of Best-In-Class Contact Centers
While no secret formula makes for an outstanding experience, ICMI has uncovered four characteristics that the ICMI Global Contact Center Awards winners have in common. Read on for practical advice that your contact center can apply in 2018.
Learn The Truth Behind Different Chatbot Technologies
There are 3 different generations of chatbot technology found in contact centers, websites, or in an APP experience. Learning about the different chatbot technologies will help you to avoid making uninformed decision that lead to bad chatbot performance and poor customer experiences.
The Top 6 Goals Of Innovative Customer Experience Leaders
To stay competitive in today’s customer-forward landscape, leading organisations need to evolve quickly, respond to feedback immediately, and drive innovation for their customers.
What should leadership do to attract and retain millenials?
Depending on what survey you read, you may be led to believe GenY is the job-hopping generation and they don't like following the rules and regulations. I beg to differ!