#CXTuesday weekly digest 12/12/2017

Dec 11, 2017

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5 TRENDS SHAPING THE FUTURE OF CUSTOMER EXPERIENCE IN 2018 

Money talks. Particularly when it comes to customer experience, money talks. When it comes to money  the CEO decides. So the priorities of the CEO matters  because what the CEO focuses on grows.

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WHAT DO YOU MEAN BY A VOIP HOSTED CONTACT CENTER? 

VOIP is the latest technology which has transformed the ways of voice calling. It made voice calling cheaper and often free depending on your communication needs.

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HOW TO MAKE THE CASE FOR AN INVESTMENT IN NEW WFM TECHNOLOGY

Contact center technology has continuously evolved over the last 20 years and can do more now than most people could have imagined. It's now well past the “call center stage” when the only function a service center had was offering was inbound or outbound calls.

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THE SECRET TO TRAINING SEASONAL AGENTS

“They are just temps,” said one contact center manager describing his seasonal agents. “They will be gone in a couple of months!” That condescending attitude was reflected in the seasonal team’s environment.

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