Welcome to #CXTuesday!
REPORTING KEY FOR PROPER CONTACT CENTER DESIGN
It’s paramount to understand what information you need and how you want it presented, prior to a contact center implementation.
PREDICTIONS 2018: HOW CHATBOTS, AI WILL LEAD CX TO NEW HEIGHTS
CX is becoming big business. It’s all about making IT work to satisfy customers. For example, big-name companies such as Adobe and Oracle have complete customer experience platforms upon which they sell goods and services.
10 BEST PRACTICES TO IMPROVE LIVE CHAT
Empathy is just as important on live chat as it is when speaking to a customer on the phone, but it’s something that’s easy to forget.
THE SECRET BEHIND GREAT CUSTOMER SERVICE: ONE THING YOU MUST DO
The vast majority of customers in a CMO Council study conducted earlier this year cited rapid response times (52 percent) and helpful assistance (47 percent) as the most critical aspects of a positive customer experience.
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