#CXTuesday weekly digest # 5 - 1/2/2018

Posted by lantelligence on Jan 1, 2018

Welcome to #CXTuesday!

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Reporting Key For Proper Contact Center Design

It’s paramount to understand what information you need and how you want it presented, prior to a contact center implementation.

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Predictions 2018: How Chatbots, AI Will Lead CX To New Heights

CX is becoming big business. It’s all about making IT work to satisfy customers. For example, big-name companies such as Adobe and Oracle have complete customer experience platforms upon which they sell goods and services.  

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10 Best Practices To Improve Live Chat

Empathy is just as important on live chat as it is when speaking to a customer on the phone, but it’s something that’s easy to forget.

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The Secret Behind Great Customer Service: One Thing You Must Do

The vast majority of customers in a CMO Council study conducted earlier this year cited rapid response times (52 percent) and helpful assistance (47 percent) as the most critical aspects of a positive customer experience.

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Tags: Customer Experience, CCTR Operations

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