CX Technology

Martin Tracey

Recent Posts

How to Make the Case for an Investment in New WFM Technology

Posted on December 12, 2017 by Martin Tracey

By Martin Tracey 

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TCO for a mid-size cloud contact center

Posted on June 23, 2017 by Martin Tracey

Cloud contact center pays for itself in 24-36 months 

The Cloud holds all the advantages for directors and managers of small to mid-sized Contact Centers (30-400 agents) In the U.S. and Canada. 

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Cloud Contact Center's immediate ROI

Posted on June 14, 2017 by Martin Tracey

The Right Contact Center Pays for Itself

Contact Center technology has been continuously evolving over the last 20 years and can do more now than most people could have imagined. It has long

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