Cloud Contact Center Pays For Itself In 24-36 Months
The Cloud holds all the advantages for directors and managers of small to mid-sized Contact Centers (30-400 agents) In the U.S. and Canada. The top-level Contact Center as a service (CCaaS) solutions give you access to features and applications that were previously only affordable for the large end contact centers.
The Right Contact Center Pays For Itself
Contact Center technology has been continuously evolving over the last 20 years and can do more now than most people could have imagined. It has long passed the “call center stage” when the only function it had been offering was inbound or outbound calls. Contact Center in the United States and Canada today is a business productivity tool. It evolved to “omnichannel” and includes all communication, interaction and analytic tools available today. It wasn’t that long ago that only bigger businesses could afford to purchase and support such robust solutions, but with today’s Cloud-based Contact Centers, they have become available for everyone.
Welcome to the Contact Center Club, Mr./Ms. IT Director
Because the initial capital outlay for a Contact Center is so high, in-house Contact Centers have historically been only for businesses in the “billionaires club”, and certainly beyond the means of most small and medium size businesses.