Martin Tracey

Martin Tracey
CEO at LANtelligence, inc. Martin has started his career in Telecom industry with big carriers like Bell Canada over 25 years ago. In 1998, he founded Comsel Communications, a Telephony Value added Reseller. In 2000, became one of ShoreTel first 11 partners and was one of the first companies to transition to provide only VoIP solutions and short after that he spearheaded a major change in the VAR channel by providing pro-active network support as part of supporting telephony solutions. He set the bar by requiring all staff had network certifications. In 2007, Tracey acquired LANtelligence, Inc. and created a brand of a truly pro-active solution and support organization. In 2017, Martin made LANtelligence the first Master Solutions Provider to address Channel’s needs in the new pivot of the Telecom industry. Martin has 4 kids, plays and coaches hockey and supports the San Diego Center for Children.
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Recent Posts

Reporting Key for Proper Contact Center Design

Posted by Martin Tracey on Jan 31, 2018
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Tags: CCaaS, CCTR Operations

How To Make The Case For An Investment In New WFM Technology

Posted by Martin Tracey on Dec 12, 2017
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Tags: CCaaS

TCO For A Mid-Size Cloud Contact Center

Posted by Martin Tracey on Jun 23, 2017

Cloud Contact Center Pays For Itself In 24-36 Months 

The Cloud holds all the advantages for directors and managers of small to mid-sized Contact Centers (30-400 agents) In the U.S. and Canada. The top-level Contact Center as a service (CCaaS) solutions give you access to features and applications that were previously only affordable for the large end contact centers.

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Tags: CCaaS

Cloud Contact Center's Immediate ROI

Posted by Martin Tracey on Jun 14, 2017

The Right Contact Center Pays For Itself

Contact Center technology has been continuously evolving over the last 20 years and can do more now than most people could have imagined. It has long passed the “call center stage” when the only function it had been offering was inbound or outbound calls. Contact Center in the United States and Canada today is a business productivity tool. It evolved to “omnichannel” and includes all communication, interaction and analytic tools available today. It wasn’t that long ago that only bigger businesses could afford to purchase and support such robust solutions, but with today’s Cloud-based Contact Centers, they have become available for everyone. 

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Tags: CCaaS

CCaaS Means The Power Of The Contact Center Is Now Available To Everyone

Posted by Martin Tracey on Dec 12, 2016

Welcome to the Contact Center Club, Mr./Ms. IT Director 

Because the initial capital outlay for a Contact Center is so high, in-house Contact Centers have historically been only for businesses in the “billionaires club”, and certainly beyond the means of most small and medium size businesses.

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Tags: Customer Experience, CCaaS

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