CX Technology

Ken Zrobok

Recent Posts

Enterprise Contact Center Solution

Posted on October 30, 2017 by Ken Zrobok

Why having a single source of data is important?

Contact Centers have been a multiple application product which means multiple locations of data. Historically, Contact Center Managers or

[...]

Contact Center design starts with Reporting

Posted on September 19, 2017 by Ken Zrobok

Proper reporting is a key for the Contact Center performance

When you are designing a Contact Center, one of the first questions you should be asked by the company installing the Contact Center

[...]

How PureCloud Is Disrupting The Cloud Unified Communications Market

Posted on May 04, 2017 by Ken Zrobok

The first Attempt In Cloud Unified Communications wasn't really a cloud...

In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market actually ended

[...]

The Cloud-Based Contact Center Solution that was made for the Enterprise

Posted on May 01, 2017 by Ken Zrobok

Not all Telephony Companies in the market get it right

With all the evolution and disruption in technology these days, telephony companies could have re-evaluated the design to leverage newer

[...]

Getting Contact Center-as-a-Service Right

Posted on April 25, 2017 by Ken Zrobok

The ultimate guide of how to start with CCaaS

Contact Center-as-a-Service (CCaaS) has opened the doors for any size business to put up their own Contact Centers, and many are doing just that. 

[...]

Bring your team together In the cloud

Posted on April 06, 2017 by Ken Zrobok

EMPOWER EMPLOYEE COLLABORATION WITH CLOUD COMMUNICATIONS

Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel

[...]

Two Necessary Steps to Getting Contact Center-as-a-Service Right

Posted on January 05, 2017 by Ken Zrobok

 

As we discussed in our previous blog, Contact Center-as-a-Service (CCaaS) has opened the doors for any size business to put up their own Contact Centers, and many are doing just that.

[...]

Ready for the Age of the Customer?

Posted on November 28, 2016 by Ken Zrobok

Forrester Research states that we are at the beginning of a new age. The Age of the Customer.

[...]

Faster Better and Cheaper - Have All Three With One Cloud Solution! | LANtelligence

Posted on November 28, 2016 by Ken Zrobok

For years we’ve been told “Faster, Better, Cheaper – You can pick 2”

[...]

How PureCloud Is Disrupting the UCaas Market

Posted on November 21, 2016 by Ken Zrobok

Disrupting the Unified Communications Cloud

In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market made a gigantic mistake. Rather than

[...]
1 2
»

Subscribe to Email Updates