By John Teeling[...]
Welcome to #CXTuesday!
We are happy to present you our weekly #CXTuesday Digest of the best articles available in the CX media environment: analytics, professional advice, best practices, industry[...]
Why having a single source of data is important?
Contact Centers have been a multiple application product which means multiple locations of data. Historically, Contact Center Managers or
Proper reporting is a key for the Contact Center performance
When you are designing a Contact Center, one of the first questions you should be asked by the company installing the Contact Center
Tiny web client with many features
Since PureCloud launched their plugin for Chrome browser, you no longer need to keep PureCloud page open to make and receive WebRTC call. This allows you to
Cloud contact center pays for itself in 24-36 months
The Cloud holds all the advantages for directors and managers of small to mid-sized Contact Centers (30-400 agents) In the U.S. and Canada.
The Right Contact Center Pays for Itself
Contact Center technology has been continuously evolving over the last 20 years and can do more now than most people could have imagined. It has long
The first Attempt In Cloud Unified Communications wasn't really a cloud...
In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market actually ended
Not all Telephony Companies in the market get it right
With all the evolution and disruption in technology these days, telephony companies could have re-evaluated the design to leverage newer
Is it time to move your contact center to the cloud?
Calculating costs for contact centers has always been a tough problem. It’s a mixture of hard and soft costs that roll up to multiple