CX Technology

The value of executive management in customer service

Posted on December 07, 2017 by John Teeling

By John Teeling


#CXTuesday weekly digest 12/5/2017

Posted on December 05, 2017 by Yana Yermilova

Welcome to #CXTuesday!

We are happy to present you our weekly #CXTuesday Digest of the best articles available in the CX media environment: analytics, professional advice, best practices, industry


Enterprise Contact Center Solution

Posted on October 30, 2017 by Ken Zrobok

Why having a single source of data is important?

Contact Centers have been a multiple application product which means multiple locations of data. Historically, Contact Center Managers or


Contact Center design starts with Reporting

Posted on September 19, 2017 by Ken Zrobok

Proper reporting is a key for the Contact Center performance

When you are designing a Contact Center, one of the first questions you should be asked by the company installing the Contact Center


PureCloud Plugin for Chrome

Posted on July 14, 2017 by Henry Roberts

Tiny web client with many features

Since PureCloud launched their plugin for Chrome browser, you no longer need to keep PureCloud page open to make and receive WebRTC call. This allows you to


TCO for a mid-size cloud contact center

Posted on June 23, 2017 by Martin Tracey

Cloud contact center pays for itself in 24-36 months 

The Cloud holds all the advantages for directors and managers of small to mid-sized Contact Centers (30-400 agents) In the U.S. and Canada. 


Cloud Contact Center's immediate ROI

Posted on June 14, 2017 by Martin Tracey

The Right Contact Center Pays for Itself

Contact Center technology has been continuously evolving over the last 20 years and can do more now than most people could have imagined. It has long


How PureCloud Is Disrupting The Cloud Unified Communications Market

Posted on May 04, 2017 by Ken Zrobok

The first Attempt In Cloud Unified Communications wasn't really a cloud...

In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market actually ended


The Cloud-Based Contact Center Solution that was made for the Enterprise

Posted on May 01, 2017 by Ken Zrobok

Not all Telephony Companies in the market get it right

With all the evolution and disruption in technology these days, telephony companies could have re-evaluated the design to leverage newer


Total Cost of ownership (TCO) of cloud and on-premises contact center platforms

Posted on April 26, 2017 by lantelligence

Is it time to move your contact center to the cloud?

Calculating costs for contact centers has always been a tough problem. It’s a mixture of hard and soft costs that roll up to multiple

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