UCASS Blog

Get more with Connect CLOUD

Posted on October 27, 2017 by Henry Roberts

When you migrate to Connect CLOUD, you get it all in one package!

After the end of life (EoL) announcement for the obsolete 14.2 hardware in January 2017 and the Mitel acquisition of ShoreTel in

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Mitel (SHORETEL) COMPLETE BACKUP & RESTORE

Posted on September 25, 2017 by Rob Wells

Routine Backups are critical

Taking routine backups of the Mitel (ShoreTel) configuration, voicemail greetings and messages are critical in the ability to restore the system after server failure.

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All Steps of Cloud Deployment

Posted on August 30, 2017 by Henry Roberts

How experienced partner will treat your network prior to Cloud Telephony system deployment

When we are planning a cloud deployment with our customers we treat the network as the phone system. We

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Do I need a desk phone with UCaaS?

Posted on August 22, 2017 by Henry Roberts

IS A DESK PHONE NECESSARY HARDWARE WHEN THE ENTIRE TELEPHONY SYSTEM IS MIGRATING TO THE CLOUD?

One of the benefits of cloud unified communications is the elimination of hardware and the

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UCaaS Deployment best practices

Posted on July 24, 2017 by John Teeling

Where do UCaaS deployments run into trouble?

With all the movement and migration to UCaaS that is occurring from the Telephony premise-based world, I am sure that most of us have seen for

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Session Border Controller in ShoreTel

Posted on July 20, 2017 by Henry Roberts

Why a Session Border Controller is so important for  SIP trunking with shoretel... 

The Session Border Controller (SBC) is an important part of the VOIP implementation and is a must have for

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Is your network ready for a UCaaS Solution?

Posted on June 30, 2017 by Henry Roberts

How to prepare your network for a new VOIP system

When implementing a VOIP phone system you must take the network into account to ensure a successful implementation. Phone calls will be riding

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Cloud Phones for non-permanent Location

Posted on June 06, 2017 by Henry Roberts

Case Study

Some industries and situations are at times required to setup temporary locations (1-3 years) for staff or contractors or other unique requirements. Recently we had the need to

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Five Ways We Can Help You Boost Your Cloud Solution

Posted on March 28, 2017 by Ken Zrobok

Cloud implementation process is more than Plug-&-Play

Despite the advertised simplicity of cloud voice, the technology does not come already integrated with your applications and configured to

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Concerns about Cloud solutions reliability and functions

Posted on March 14, 2017 by Ken Zrobok

FAILURES OF THE PIONEERS

Similar to the early days of the first VoIP solutions deployments in the late 90’s, there have been public failures of high profile or large Cloud voice deployments.

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