Check out our Mitel (former ShoreTel) Connect Client user interface overview. New look and feel. Improved user experience.
What to expect from a Support Partner Technical Assistance Center (TAC)?
Being an official Support Partner for Mitel and other UCaaS vendors means being on the front line for the customers when they need technical assistance or help with their telephony system. Providing an exceptional Technical Assistance Center (TAC) experience takes more than just making your engineer resources available for a customer reach. We asked our TAC Manager Rob Wells to explain his vision on leading a Technical Assistance Center and providing the best customer experience along with top-notch technical expertise.
Mitel (ShoreTel) Phone System Redundancy During SoCal Wildfire Season
Emergency scenarios are one of those things that you plan for and never hope that you must execute against. It is why we build our solutions the way that we do and stay engaged with customers to understand their business and priorities.
Cloud implementation process is more than Plug-&-Play
Despite the advertised simplicity of cloud voice, the technology does not come already integrated with your applications and configured to support your Contact Center requirements. It’s the behind-the-scenes evaluation of your system configuration and setup that makes cloud work the way it’s been proposed to work.
ShoreTel has released a new version of their software. Instead of following the past naming sequence and calling it ShoreTel 15 they have named it ShoreTel Connect. With Connect the ShoreTel cloud offering and the premise offering have a single code base. This makes it possible to go from cloud to premise or even a hybrid configuration where some phones connect to the cloud while others are onsite while maintaining 4 digit extension dialing.
There is a better alternative for your Mitel (ShoreTel) Support
- A support organization with 16 years of ShoreTel experience providing a pro-active support
With the release of ShoreTel 14.2, ShoreTel can now be virtualized. For a few releases now, since 11.x, ShoreTel servers were able to run and be supported on VMware ESX hosts. Then shortly after the ECC was able to be virtualized as well. Now all servers (HQ, DVS, ECC and Redundant ECC) are virtualized, what is left? ShoreTel's release 14.2 answers that question.
This bulletin is to inform ShoreTel field sales and partners that the ShoreTel Mobility 184.108.40.206 software release is Generally Available as of January 7, 2013.
ShoreTel University is pleased to provide end-user self-paced training at no cost to you.
Authored by: ShoreTel Advanced Applications
ShoreTel Advanced Applications is pleased to announce ShoreTel Call Recorder version 3.0.0 which offers new capabilities and enhancements, while continuing to support popular features.