Improving routing and QoS for 19 connected locations
Established in 1972, Ware Malcomb is an international design firm providing planning, architecture, interior design, branding and civil engineering services to commercial real estate and corporate clients. Collaborating as one team and applying an integrated approach to their projects, Ware Malcomb provides effective communication to be able to increase accuracy, quality and efficiency for their clients.
A few years ago, Ware Malcomb moved their design software to the Cloud and now is using small-business grade internet connections and IPSEC VPN tunnels for its locations. For each new location opened, a new firewall and VPN is built which requires for the routes and subnet to be configured and all other firewalls’ routes to be updated. Beside of this challenge, the quality of service (QoS) of their telephony system and other real-time traffic didn’t meet company’s expectation.
First attempt of implementing SD-WAN solution included Cisco Meraki which helped them solve routing complications. The call quality issues remained, company has experienced lost packets, jitter and delays on the line. To resolve those issues, company has implemented the traffic shaping and VLANs, although these efforts didn’t result in definitive positive changes.
To be able to gain visibility over applications traffic and identify WAN issues, LANtelligence Technical Solutions Engineers recommended the VeloCloud SD-WAN which has the same ease of deployment but offers a deeper insight to what is happening at each location. VeloCloud SD-WAN automatically recognizes the applications, allows prioritizing them and steers the traffic down the best performing link automatically in real-time. In the event both links were not performing as needed the VeloCloud would send the traffic down both links.
For the testing purposes, we implemented VeloCloud SD-WAN in the location that struggled the most with the QoS and saw the immediate improvement in voice traffic quality. Within days there was enough information about the circuits to be able to go back in time to a specific call and see the circuit degradation that caused the call quality issue. More locations were rolled out after the success of the first pilot and the rollout to all locations is due in January 2018.
VeloCloud SD-WAN helped identify two firewalls that were underperforming and needed to be replaced. It also helped specify some redundancy arrangements and required rewiring for a few other locations. VeloCloud solution gave Ware Malcomb the level of control over their network that allows them to have high QoS without unnecessary additional expenses.
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