UCaaS Deployment Best Practices

Posted by John Teeling on Jul 24, 2017

Where do UCaaS deployments run into trouble?

With all the movement and migration to UCaaS that is occurring from the Telephony premise-based world, I am sure that most of us have seen for ourselves or heard about some of the issues that are common with UCaaS Deployments. I am going to talk about these issues as well as give some suggestions on how not to fall into the same situations.

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Tags: UCaaS

Session Border Controller in Mitel

Posted by Henry Roberts on Jul 20, 2017

Why a Session Border Controller Is So Important for SIP Trunking With Mitel (ShoreTel)... 

The Session Border Controller (SBC) is an important part of the VOIP implementation and is a must have for Mitel (ShoreTel) solutions. It enhances the connectivity and works as a security device. We have seen many examples with systems that didn’t use an SBC where PBXs have been compromised and used for illegal/unauthorized long-distance calls because of their exposure to the public internet or when features wouldn’t work as expected because of a specific carrier’s SIP configuration. Below we explain how an SBC device solves these issues.

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Tags: UCaaS

Is Your Network Ready for a UCaaS Solution?

Posted by Henry Roberts on Jun 30, 2017

How to Prepare Your Network for a New VOIP System

When implementing a VOIP phone system you must take the network into account to ensure a successful implementation. Phone calls will be riding over your network infrastructure and that makes your network now part of your phone system.

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Tags: UCaaS

Cloud Phones for Non-Permanent Location

Posted by Henry Roberts on Jun 6, 2017

Case Study

Some industries and situations are at times required to setup temporary locations (1-3 years) for staff or contractors or other unique requirements. Recently we had the need to complete this type of project for one of our long-term customers. Here’s the solution we recommended to ensure they would get the maximum value and productivity out of their phone system.

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Tags: UCaaS

"Cryptolocker blocked my pbx"

Posted by Henry Roberts on Apr 3, 2017

There's never too much of data security 

We’re constantly talking about the importance of data protection. We are taking attempts on educating our customers on the personal level as well as spreading the word through our blog and social media. And though we’re happy with the results of our efforts, still we have seen a couple of incidents of Cryptolocker come into our Technical Assistance Center this year.

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Tags: Business Continuity

Five Ways We Can Help You Boost Your Cloud Solution

Posted by Ken Zrobok on Mar 28, 2017

Cloud implementation process is more than Plug-&-Play

Despite the advertised simplicity of cloud voice, the technology does not come already integrated with your applications and configured to support your Contact Center requirements. It’s the behind-the-scenes evaluation of your system configuration and setup that makes cloud work the way it’s been proposed to work.

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Tags: UCaaS, CCaaS, Mitel

Concerns About Cloud Solutions Reliability and Functions

Posted by Ken Zrobok on Mar 14, 2017

Failures of the Pioneers

Similar to the early days of the first VoIP solutions deployments in the late 90’s, there have been public failures of high profile or large Cloud voice deployments.

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Tags: UCaaS

Case study: First day benefits of using SD-WAN

Posted by Henry Roberts on Mar 13, 2017

When something you implement shows an immediate result

A valued customer of ours has been experiencing poor network performance causing issues, like: 

  • Unusually slow Internet
  • Emails not being sent or received
  • Poor call quality with Cloud service
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Tags: SD-WAN

What Does It Take to Move Your Organization to the Cloud?

Posted by Ken Zrobok on Mar 13, 2017

This is where the real work starts

Although in many ways the deployment of a Cloud solution is less complex than that of a classic premise based voice solution, there are still many requirements to preparing your organization to provide a successful Cloud solution. 

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Tags: UCaaS

Top 3 Concerns About Cloud Phone Solutions

Posted by Ken Zrobok on Mar 10, 2017

Are they legitimate concerns of myths

There are many reasons organizations are turning to cloud technology. It’s flexible, scalable, offers cost savings and has the mobile features to meet your business and employee demands. But what about your phone system?

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Tags: UCaaS