The Value Of Good Partner Support

Posted by John Teeling on Jan 29, 2018

Enterprise Support vs Good Partner Support

For post-implementation and ongoing support of the UCaaS or CCaaS, a customer organization is usually presented with two choices which are Enterprise (Vendor) or Partner Support. While there are many examples of Enterprise Support providing customers quality support and good customer experiences, my main premise for this blog is to highlight the advantages of Partner Support. 

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Branch Router Configuration

Posted by Henry Roberts on Jan 16, 2018

SD-WAN as a branch router

Branch routers are expensive devices that can require very complicated command line configurations and manufacturer support for anything beyond the simplest deployments. When aging network infrastructure requires a branch router replacement, it can be a very long and complicated process. But there is a very easy way to configure your branch routing with an SD-WAN solution. Here's how.

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Tags: SD-WAN

SD-WAN For Ware Malcomb

Posted by Henry Roberts on Jan 5, 2018

Improving routing and QoS for 19 connected locations 

Established in 1972,  Ware Malcomb is an international design firm providing planning, architecture, interior design, branding and civil engineering services to commercial real estate and corporate clients. Collaborating as one team and applying an integrated approach to their projects, Ware Malcomb provides effective communication to be able to increase accuracy, quality and efficiency for their clients.

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Tags: SD-WAN

Emergency Support Scenario

Posted by John Teeling on Dec 21, 2017

Mitel (ShoreTel) Phone System Redundancy During SoCal Wildfire Season

Emergency scenarios are one of those things that you plan for and never hope that you must execute against. It is why we build our solutions the way that we do and stay engaged with customers to understand their business and priorities.

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Tags: Business Continuity, Mitel

All Steps Of Cloud Deployment

Posted by Henry Roberts on Oct 9, 2017

How An Experienced Partner Will Treat Your Network Prior To Cloud Telephony System Deployment

When we are planning a cloud deployment with our customers we treat the network as the phone system. We start with cloud readiness testing tools and then move to discovery, planning, proper hardware, VLANS, QoS and SD-WAN.

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Tags: UCaaS

Get More With Connect Cloud

Posted by Henry Roberts on Oct 2, 2017

When you migrate to Connect CLOUD, you get it all in one package!

After the end of life (EoL) announcement for the obsolete 14.2 hardware in January 2017 and the Mitel acquisition of ShoreTel in September 2017, we are having a lot of conversations with our customers regarding the option between upgrading to Connect ONSITE and migrating to Connect CLOUD.

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Tags: UCaaS

Mitel (ShoreTel) Complete Backup & Restore

Posted by Rob Wells on Sep 25, 2017

Routine Backups Are Critical

Taking routine backups of the Mitel (ShoreTel) configuration, voicemail greetings and messages are critical in the ability to restore the system after server failure. When speaking about server hardware, it is not if the hardware will fail but when it will fail.

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Tags: UCaaS

Network optimization made easy

Posted by Henry Roberts on Sep 13, 2017

Ensure the quality of a real-time traffic using SD-WAN

Ensuring proper performance for voice, video and other critical real-time applications requires a significant amount of time, labor and expertise. It is a complex process that usually includes configuring a private circuit (MPLS), Quality of Service (QoS) and monitoring tools for all applications in every business location.

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Tags: SD-WAN

Are all SD-WAN solutions created equal?

Posted by Sean Lane on Sep 7, 2017

Ask a Pro: Difference between SD-WAN solutions 

Software Defined Wide Area Network (SD-WAN) has been a very hot and yet very complicated topic lately. More and more businesses are realizing the great benefits of SD-WAN, and we also advocate for it. To clarify what real SD-WAN is, we asked our Lead Sales Engineer, Sean Lane, for more details. 

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Tags: SD-WAN

Do I Need A Desk Phone With UCaaS?

Posted by Henry Roberts on Aug 22, 2017

Is A Deskphone Necessary Hardware When The Entire Telephony System Is Migrating To The Cloud?

One of the benefits of cloud unified communications is the elimination of hardware and the associated costs. That means no server, no switches and often no PBX. Several years ago, it would have been hard to imagine a classic office environment without desk phones. But, today, when remote teams are more common than ever, the concept of the work environment has changed tremendously. Mobile and remote workforces need an adaptive solution that integrates with their work style and locations.

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Tags: UCaaS