UCASS Blog

Henry Roberts

Professional Services & Implementation ShoreTel Certified Implementation Specialist – UC ShoreTel Certified Support Engineer – UC Interactive Intelligence – Pure Cloud Professional – Ask me how Interactive Intelligence can bring the next level of intelligence to your call center

Recent Posts

Branch Router Configuration

Posted on January 16, 2018 by Henry Roberts

SD-WAN as a branch router

Branch routers are expensive devices that can require very complicated command line configurations and manufacturer support for anything beyond the simplest deployments.

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SD-WAN for Ware Malcomb

Posted on January 05, 2018 by Henry Roberts

IMPROVING ROUTING AND QOS FOR NINETEEN CONNECTED LOCATIONS

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Get more with Connect CLOUD

Posted on October 27, 2017 by Henry Roberts

When you migrate to Connect CLOUD, you get it all in one package!

After the end of life (EoL) announcement for the obsolete 14.2 hardware in January 2017 and the Mitel acquisition of ShoreTel in

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Network optimization made easy

Posted on September 13, 2017 by Henry Roberts

Ensure the quality of a real-time traffic using SD-WAN

Ensuring proper performance for voice, video and other critical real-time applications requires a significant amount of time, labor and

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All Steps of Cloud Deployment

Posted on August 30, 2017 by Henry Roberts

How experienced partner will treat your network prior to Cloud Telephony system deployment

When we are planning a cloud deployment with our customers we treat the network as the phone system. We

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Do I need a desk phone with UCaaS?

Posted on August 22, 2017 by Henry Roberts

IS A DESK PHONE NECESSARY HARDWARE WHEN THE ENTIRE TELEPHONY SYSTEM IS MIGRATING TO THE CLOUD?

One of the benefits of cloud unified communications is the elimination of hardware and the

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Session Border Controller in ShoreTel

Posted on July 20, 2017 by Henry Roberts

Why a Session Border Controller is so important for  SIP trunking with shoretel... 

The Session Border Controller (SBC) is an important part of the VOIP implementation and is a must have for

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Is your network ready for a UCaaS Solution?

Posted on June 30, 2017 by Henry Roberts

How to prepare your network for a new VOIP system

When implementing a VOIP phone system you must take the network into account to ensure a successful implementation. Phone calls will be riding

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Cloud Phones for non-permanent Location

Posted on June 06, 2017 by Henry Roberts

Case Study

Some industries and situations are at times required to setup temporary locations (1-3 years) for staff or contractors or other unique requirements. Recently we had the need to

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"Cryptolocker blocked my pbx"

Posted on April 03, 2017 by Henry Roberts

There's never too much of data security 

We’re constantly talking about the importance of data protection. We are taking attempts on educating our customers on the personal level as well as

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