ShoreTel & Microsoft Dynamics Integration

Posted on May 11, 2017 by Henry Roberts

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and


How PureCloud Is Disrupting The Cloud Unified Communications Market

Posted on May 04, 2017 by Ken Zrobok

The first Attempt In Cloud Unified Communications wasn't really a cloud...

In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market actually ended


The Cloud-Based Contact Center Solution that was made for the Enterprise

Posted on May 01, 2017 by Ken Zrobok

Not all Telephony Companies in the market get it right

With all the evolution and disruption in technology these days, telephony companies could have re-evaluated the design to leverage newer


Total Cost of ownership (TCO) of cloud and on-premises contact center platforms

Posted on April 26, 2017 by lantelligence

Is it time to move your contact center to the cloud?

Calculating costs for contact centers has always been a tough problem. It’s a mixture of hard and soft costs that roll up to multiple


Getting Contact Center-as-a-Service Right

Posted on April 25, 2017 by Ken Zrobok

The ultimate guide of how to start with CCaaS

Contact Center-as-a-Service (CCaaS) has opened the doors for any size business to put up their own Contact Centers, and many are doing just that. 


Tech alert: shoretel mobility

Posted on April 21, 2017 by Henry Roberts

Mobility voicemail login error

The latest release of the IOS ShoreTel Mobility client has a software defect that has been generating calls into our Tech Support.

App version

This applies to


ShoreTel and Skype for Business

Posted on April 20, 2017 by Henry Roberts

ShoreTel Integrations Series

ShoreTel Connect integrates with Skype for Business easily and in very little time. The ShoreTel Connect client has a Microsoft plugin that comes with the


How to import certificates into ShoreTel Mobility router

Posted on April 13, 2017 by Henry Roberts

ShoreTel maintenace made easy

Importing certificates into the ShoreTel Connect mobility router is easy if you complete the steps in the right order. In fact, it is faster to do it yourself than


All-in-one contact center

Posted on April 10, 2017 by lantelligence

Faster, better and cheaper - get all 3!

For years we’ve been told “Faster, Better, Cheaper – You can pick 2”. Now your customers are demanding that you provide them with all three: faster


Bring your team together In the cloud

Posted on April 06, 2017 by Ken Zrobok


Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel

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