Session Border Controller in ShoreTel

Posted on July 20, 2017 by Henry Roberts

Why a Session Border Controller is so important for  SIP trunking with shoretel... 

The Session Border Controller (SBC) is an important part of the VOIP implementation and is a must have for


PureCloud Plugin for Chrome

Posted on July 14, 2017 by Henry Roberts

Tiny web client with many features

Since PureCloud launched their plugin for Chrome browser, you no longer need to keep PureCloud page open to make and receive WebRTC call. This allows you to


How-to: start ShoreTel Connect Client automatically with Windows

Posted on July 03, 2017 by Henry Roberts

How to make the ShoreTel connect Client start automatically with Windows.

If you updated your ShoreTel system to ShoreTel Connect version, you know that ShoreTel Connect Client doesn't have an


Is your network ready for a UCaaS Solution?

Posted on June 30, 2017 by Henry Roberts

How to prepare your network for a new VOIP system

When implementing a VOIP phone system you must take the network into account to ensure a successful implementation. Phone calls will be riding


Call Flow Design For a Better Customer Experience

Posted on June 29, 2017 by Henry Roberts

Your contact center call flow defines the customer's first impression with your company

Planning call flow is probably one of the most time-consuming processes within implementation and support


TCO for a mid-size cloud contact center

Posted on June 23, 2017 by Martin Tracey

How to convince the CFO that Cloud is the future for your contact center 

The Cloud holds all the advantages for directors and managers of small to mid-sized Contact Centers (30-400) agents. The


Cloud Contact Center's immediate ROI

Posted on June 14, 2017 by Martin Tracey

The Right Contact Center Pays for Itself

Contact Center technology has been continuously evolving over the last 20 years and can do more now than most people could have imagined. It has long


Cloud Phones for non-permanent Location

Posted on June 06, 2017 by Henry Roberts

Case Study

Some industries and situations are at times required to setup temporary locations (1-3 years) for staff or contractors or other unique requirements. Recently we had the need to


ShoreTel & Microsoft Dynamics Integration

Posted on May 11, 2017 by Henry Roberts

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and


How PureCloud Is Disrupting The Cloud Unified Communications Market

Posted on May 04, 2017 by Ken Zrobok

The first Attempt In Cloud Unified Communications wasn't really a cloud...

In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market actually ended

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