UCASS Blog

MiTEL TEAMWORK APP FOR Micloud CONNECT USERS

Posted on December 07, 2017 by lantelligence-admin

INTRODUCING TEAMWORK, MItEL Micloud CONNECT'S NEW COLLABORATION APP

The Mitel Teamwork app was recently introduced exclusively for MiCloud Connect users. It provides a virtual place where teams

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Get more with Connect CLOUD

Posted on October 27, 2017 by Henry Roberts

When you migrate to Connect CLOUD, you get it all in one package!

After the end of life (EoL) announcement for the obsolete 14.2 hardware in January 2017 and the Mitel acquisition of ShoreTel in

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Mitel (SHORETEL) COMPLETE BACKUP & RESTORE

Posted on September 25, 2017 by Rob Wells

Routine Backups are critical

Taking routine backups of the Mitel (ShoreTel) configuration, voicemail greetings and messages are critical in the ability to restore the system after server failure.

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Network optimization made easy

Posted on September 13, 2017 by Henry Roberts

Ensure the quality of a real-time traffic using SD-WAN

Ensuring proper performance for voice, video and other critical real-time applications requires a significant amount of time, labor and

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Are all SD-WAN solutions created equal?

Posted on September 07, 2017 by Sean Lane

Ask a pro: Difference between SD-WAN solutions 

Software Defined Wide Area Network (SD-WAN) has been a very hot and yet very complicated topic lately. More and more businesses are realizing the

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All Steps of Cloud Deployment

Posted on August 30, 2017 by Henry Roberts

How experienced partner will treat your network prior to Cloud Telephony system deployment

When we are planning a cloud deployment with our customers we treat the network as the phone system. We

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Do I need a desk phone with UCaaS?

Posted on August 22, 2017 by Henry Roberts

IS A DESK PHONE NECESSARY HARDWARE WHEN THE ENTIRE TELEPHONY SYSTEM IS MIGRATING TO THE CLOUD?

One of the benefits of cloud unified communications is the elimination of hardware and the

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Contact Center redundancy

Posted on August 01, 2017 by Sean Lane

New settings for Contact Center redundancy in ShoreTel Connect Onsite

Contact Center redundancy in ShoreTel Connect works differently that in 14.2 version. When upgrading to ShoreTel Connect, you

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UCaaS Deployment best practices

Posted on July 24, 2017 by John Teeling

Where do UCaaS deployments run into trouble?

With all the movement and migration to UCaaS that is occurring from the Telephony premise-based world, I am sure that most of us have seen for

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Session Border Controller in ShoreTel

Posted on July 20, 2017 by Henry Roberts

Why a Session Border Controller is so important for  SIP trunking with shoretel... 

The Session Border Controller (SBC) is an important part of the VOIP implementation and is a must have for

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